Mobile Data Error - The device fails cellular RF, eSim presence check, failed system cellular alert.
The device fails cellular RF, eSim presence check, failed system cellular alert.
I have an Iphone 13, which I bought brand new in March 2022. There was no issues with the phone, and worked perfectly but on 8th Dec 2023 (Phone is one year and 9 months old), I switched off the phone (around 09h00) for a function, and 2 hours later , I switched it back on.
I noticed that the Network signal for Mobile data was not "activating" or coming on.
- I switched it off and on again, as I thought that this would resolve the issue, and establish connection again - this did not work.
- I even removed the Sim card, and inserted it back. I tested the Sim card on another phone, and it works , so it was not the sim card.
- I then went into settings and noticed the Mobile data was disabled, and even tried to switch it back on, but it did not allow me to enable this function.
- I noticed an error in the settings which was Mobile Data error, and clicked on the error. The message said that I require a software update to enable Mobile Data - update was something like 17.01.01 and I was on software V16. I tried to perform the update, but the phone froze during installing, at verifying process.
- I called Apple support, and they also tried to perform the download as they said that I probably had a corrupted download. I still could not install the update.
- The iStore advised that I need to replace the rear system as my phone is failing to recognise the sim card to enable mobile data. They advised that this was a result of wear and tear, which I am not convinced as they were not convincing of what the error was , and what would have caused it. Its like they have never come across this issue before, and assured me that it was not a factory fault.
- They said that the phone is failing to recognise my sim card, but the issue is not with the sim card reader, but rather the component for the E-sim (what ever that means).
- My phone works fine via Wifi, and all apps work fine, its just the Mobile Data issue which means I cant make/receive calls, send/receive sms.
I wanted to know from the forum, if anyone has come across such an issue, and if the only solution is for me to replace the rear system.
iPhone 13
