Transparent photos forced to have white background instead of transparent background

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Level 1

14 points

Transparent photos forced to have white background instead of transparent background

So just a few days ago I recently found out that all the images that I have saved from my phone for about 6 months that have transparent backgrounds (aka no background) now are forcefully stuck with a white background 😤😡

Before, the background would be white before pressed then black when clicked on, but now it just stays white. I know a few comments here will tell me to just hold press on the item, but that ruins the quality of the image and ruins the cropping, adding an ugly white outline around it.

Another question may be the website I use which it cannot be I tried using the app (Picsart) yesterday to see if I can save new images as transparent, and It worked perfectly fine. The background was normal, but all of my previous images are stuck with this white background. I'm really upset. I don't know whether I should update my phone to iOS 17 or whatever. Not only that, but I hate updating it because apple does dumb updates and I cannot get a new device either because I am a teenager with no job yet, please help. I'm very upset with this non-transparent thing not working..😔

please help if you have any tips.. I saw another post with the same issue this is VERY bothersome

Posted on Dec 18, 2023 2:45 PM

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Answer 1

Kurtosis12

Level 9

76,474 points

Dec 18, 2023 3:34 PM in response to nyjae176

What format are you saving the pictures as? Some formats can save backgrounds as transparent, some can't. PNG and GIF formats are two examples that can use transparent backgrounds, JPG and BMP are examples of formats that can't.

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Answer 2

ChrisJ4203

Level 10

236,297 points

Dec 18, 2023 2:49 PM in response to nyjae176

My guess is that you are using a specific app to deal with photos, rather then the default photo app? Are you taking the photos through this app, or do you take the photo and then manipulate it with the app? If you take with the app, then you need to contact the app developer to ensure that their app is compatible with the current iOS on your device.

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Answer 3

ChrisJ4203

Level 10

236,297 points

Dec 18, 2023 3:19 PM in response to nyjae176

I would direct that question to the website/app that you are using. Once a photo has been altered by an app, how they behave is up to the app. It may be these older photos were altered with an older version and they are not aware of a problem with a newer version.

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Answer 4

ChrisJ4203

Level 10

236,297 points

Dec 18, 2023 3:42 PM in response to nyjae176

You can use this to find how to contact an App developer, How to contact an app developer - Apple Support

As far as a website, find the contact info there and try that.

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Answer 5

ChrisJ4203

Level 10

236,297 points

Dec 24, 2023 11:24 AM in response to nyjae176

I will not address the removal of posts. However, as I indicated in my earlier post, you need to contact the site you were modifying the photos in, as it appears that they may not be supported in the newer iOS.

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Answer 6

nyjae176 Author

Level 1

14 points

Dec 18, 2023 2:55 PM in response to ChrisJ4203

usually I put the image into removebg (idk if thats what its called now I think they changed their website) then put it onto picsart to touch up the image now they’re all just stuck with this white background.. but if I use the app now and put an image there and save it the pictur saves normally with the black background (how its supposed to)

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Answer 7

nyjae176 Author

Level 1

14 points

Dec 22, 2023 10:17 PM in response to ChrisJ4203

Hi, I have a question. Are you able to delete this post I made, I would like to rephrase this post? I cannot, I tried multiple times today asking the same question regarding the transparent photos and every post was deleted because it obtained the same information as this post. My initial question wasn't answered here, and the issue is still occurring. I gathered screenshots as evidence for a new post about the transparent issue I've been experiencing?

I also just made a post about how to delete community posts and it also was deleted for some reason..

[Edited by Moderator]

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Answer 8

nyjae176 Author

Level 1

14 points

Dec 24, 2023 3:16 PM in response to ChrisJ4203

I’ve been in contact with picsart and apple since this post I updated my phone to IOS 17.1.2 yesterday when it was 16.1.1 originally and it messed everything else up..

I looked yesterday and there were over 2 websites and 2 apps I used for these photos

theres no way four seperate companies are going to reply to me to fix it.. I’ve already accepted that I lost 3k photos for basically no reason

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Answer 9

nyjae176 Author

Level 1

14 points

Dec 18, 2023 3:30 PM in response to ChrisJ4203

how do I ask them

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Answer 10

nyjae176 Author

Level 1

14 points

Dec 18, 2023 5:29 PM in response to Kurtosis12

idk it doesnt let me pick a resolution so whatever it saves is what i get

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Answer 11

nyjae176 Author

Level 1

14 points

Dec 18, 2023 10:03 PM in response to ChrisJ4203

thank you so much I hope it gets fixed 😅

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Answer 12

Kurtosis12

Level 9

76,474 points

Dec 20, 2023 9:35 AM in response to nyjae176

I didn't say anything about the resolution, I asked what format they are being saved as.

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Answer 13

nyjae176 Author

Level 1

14 points

Dec 20, 2023 1:23 PM in response to Kurtosis12

dude idk what thats mean nor do I know how to change the format they are saved as??? I thought format and resolution were the same thing geez

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Answer 14

C0mikal

Level 1

8 points

Mar 26, 2024 4:07 PM in response to nyjae176

I have the same problem, the cut outs use to have a transparent background, but now if I use it in pic mix and import a pic it has a white background. And no one has answers.

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Answer 15

Kurtosis12

Level 9

76,474 points

Dec 21, 2023 1:34 PM in response to nyjae176

Format and resolution have absolutely nothing to do with each other.

Resolution is how many pixels are used to make the picture.

Format is - https://en.wikipedia.org/wiki/Image_file_format

As I said before, some formats can save backgrounds as transparent, some can't. PNG, GIF, & HEIC formats are examples that can use transparent backgrounds, JPG and BMP are examples of formats that can't.

So you are probably saving it in a format that doesn't support transparancy. And drop the attitude, we are here to help but we can't help if you aren't willing to learn.

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Transparent photos forced to have white background instead of transparent background

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