You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems Sync my iPhone to my MAC

I'm attempting to Sync my iPhone 12Pro running 17.2 to my MAC Running Monterey 12.7.2 but it just continues saying preparing to sync and never does. The backup completes in the normal time but the sync never starts let alone finishes.

iMac 27″

Posted on Dec 18, 2023 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2023 9:09 PM

I have the same problem with the New mac os and iphone XS on 17.2.

Please help us. Synchronisation never ending.

5 replies

Dec 26, 2023 9:40 AM in response to 215183

I got connected to Apple support. They had me disconnect my phone from the Mac. Then they had me shut down the music ap on my Mac. They then had restart the music ap and skip the backup and push the sinc button while the application was saying “preparing to sinc”. After all that it did my sinc in normal time. Good luck!

Problems Sync my iPhone to my MAC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.