How to Fix Find My Location Sync on MacBook?

Hi, I have a weird issue regarding one of my kids and the 'Find my' application on my MacBook.


I have my 4 kids set up so I can see where they are and make sure they are safe. They all have iPhones and the particular issue refers to an iPhone 13. Looking on my iPhone 15 pro I can see them all and the signal updates with no issues, however if I check out the 'Find my' application on my 2021 M1 Macbook I have one kids location that hasn't updated for 4 days!?


All iPhones and my MacBook are up to date and I have signed out and re-signed in of the iCloud on them all, however this has not helped at all...


Also as I have 2 kids with iPhone 13's I have compared the setting between them and they are exactly the same.


Any ideas?


[Re-Titled By Moderator]

MacBook Pro (M1, 2020)

Posted on Dec 19, 2023 1:50 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2023 4:18 AM

It's great that you've already tried signing out and back into iCloud and checked the settings between the devices.

Here are a few more steps you can try to troubleshoot the issue with 'Find My' on your MacBook:


  1. Sometimes a simple restart can resolve syncing issues. Restart your MacBook and check if the location updates start working.
  2. Ensure that your MacBook has a stable and active internet connection. 'Find My' relies on an internet connection to update locations.
  3. Confirm that Location Services are enabled on your MacBook. You can check this by going to System Preferences > Security & Privacy > Privacy > Location Services. Make sure the checkbox for "Enable Location Services" is ticked, and also ensure that 'Find My Mac' is checked in the list below.
  4. Sometimes, security settings or firewall configurations might interfere with location services. Temporarily disable any third-party security software or firewall and check if the location updates.
  5. If the issue persists despite trying these steps, it might be worth reaching out to Apple Support. They might have additional troubleshooting steps specific to your setup or be able to diagnose any underlying issues.


These steps should help pinpoint and potentially resolve the issue with the location not updating for one of your kids' iPhones on your MacBook's 'Find My' app.

16 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to Fix Find My Location Sync on MacBook?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.