damaged product

Purchased IPHONE 14 on 10th Dec in Mumbai, India, the rear mic stopped working on 11th Dec, Apple India is not replacing the phone, they just replaced the damaged part. There was no external or internal damage from my side. Ideally I should get the new IPHONE, as it’s a damaged product.

iPhone 14, iOS 17

Posted on Dec 19, 2023 8:01 AM

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Dec 19, 2023 8:02 AM in response to msrivenkatesh

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Dec 19, 2023 1:24 PM in response to msrivenkatesh

Okay, we’re done here I guess. We’ve told you what you are entitled to under terms of the warranty. If you didn't take the time to read the terms that's on you. None of us here are Apple employees and we aren’t paid by Apple to respond to questions. We do this as volunteers in a effort to help.


As for Apple’s robust product quality, it is legendary. But ANY manufactured product can fail at any time for any reason. Nothing is perfect. Your iPhone has been restored to full functionality under warranty. Either live with it or get rid of it and buy something you think is superior. Good Luck

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damaged product

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