Iphone 12 MIC issue

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sriveena Author

Level 1

4 points

Iphone 12 MIC issue

I am writing this email to

report an issue with my iPhone 12 purchased on Nov 23, 2021 from Croma(Infiniti

Retail Limited). This phone has been assembled in India and the date of

manufacture is October 2021.

I had the first issue with my

mobile on 28th Dec 22 wherein it ran out of battery stopped working

and could not be charged. So immediately I took it to the Apple authorized

service center– Future World Anna Nagar and they inspected it and said that the

mobile had to be replaced. I was shocked by their statement and appealed to the

Apple Support Team. I spent days together in conversation with the support team

to get it inspected again and they found the issue and agreed to get it repaired

and replace the requisite part the new serial number is HH2JF00R0F0X. It was

working fine until 16/04/2024.

NewA

new issue that I deciphereddiscovered

in my I phoneiPhone

12 was that when I receive calls the caller can hear me

but I was able to hear the caller only when it was set on speakerphone. So I

took my mobile to yet another authorized service center – I Care

_TTK Road Chennai. I deposited Rs 800 for inspection and they came up saying

that the issue was in the MIC and the display had to be replaced completely and

the approximate cost was Rs 27k. I came back home with the mobile and raised to

the Apple Support Team.

I have been talking to 4/5

Support team person and nobody has been able to help me. Most surprising is

that after 10 days of follow-up, they are back at square one stating that it is

out of warranty they are helpless and say that I will have to bear the cost. You

could track how many members of the Support team I have spoken and they only

grabbed my patience and time.

Apple iPhone 12 is the only mobile

that is a misfit in my family. My

brother continues to hold his iPhone 7 and 10 in working condition and My

husband has his iPhone 12 Max Pro still going strong. I am wondering if I was

one of the unlucky few who have the parts built in India.

Can you please review this and

confirm how you can repair or replace this phone with a good one free of cost?

I would appreciate a quick

response. Additionally, I can also

provide this phone to you for detailed failure analysis that can help ensure

other customers like me do not face these types of issues tarnishing Apple's

reputation as a world leader in cell phone design, manufacturing, and

technology.

Chartered Accountant

[Edited by Moderator]

iPhone 12, iOS 17

Posted on Apr 29, 2024 11:17 AM

Reply

Answer 1

Top-ranking reply

SravanKrA

Level 10

435,400 points

Apr 30, 2024 3:48 AM in response to sriveena

This is a community forum where Apple users come together to share tips on Apple devices and troubleshoot issues within the boundaries of the Apple ecosystem**.

Here, you can:

Dive into meaningful discussions: Get insights, share your experiences, and learn from fellow Apple enthusiasts about Apple products
Unlock the potential of your devices: Discover hidden features, troubleshoot problems, and get the most out of your iPhone, Mac, or any other Apple product.
Tap into a wealth of knowledge: Our community is full of Apple experts who are happy to share their wisdom and help you navigate the Apple ecosystem**.

Apple moderates the forum to ensure a friendly and productive environment, but the real magic happens through user-to-user interaction. So, feel free to explore existing discussions, ask questions, and contribute your own expertise on Apple Products.

** The Apple ecosystem refers to the interconnected world of Apple devices and services. This includes all their hardware, from iPhones and iPads to Macs and Apple Watches, iCloud along with their software and online platforms. You may refer to the list below.

Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.

Hence, some of the following links which are relevant to your query may help you:

Hardware repairs & tickets - Apple Authorized Service Provider
Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
Order & Transaction related information -->
Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."
1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
2. Feedback - iPhone - Apple
Shipping & Transportation queries - Shipping & Pickup - Shopping Help - Apple
Repair costs or product or prices of part service & replacement -
Product & Launch Detail etc.. --> Apple
Third-party apps and their behavior - How to contact an app developer - Apple Support
Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service

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Iphone 12 MIC issue

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