PNW Rain Author

Level 1

8 points

Carrier Locked by Xfinity Mobile and not allowing unlock

My phone is carrier locked by Xfinity Mobile. I've met all the requirements for an unlock by Xfinity Mobile. I get told by their tech support it's been unlocked and I must wait 48 hours and it never happens. This cycle has repeated several times for 2 weeks now.

What can I do?

iPhone 13

Posted on Dec 20, 2023 4:37 PM

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2 replies

Dec 20, 2023 4:43 PM in response to PNW Rain

Unfortunately, nothing else that you can do except keep on Xfinity. No one else can unlock the phone.

Might help to ask for a senior tech support person next time when you call them.

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Level 9

76,174 points

Dec 20, 2023 4:43 PM in response to PNW Rain

Continue working with Xfinity, they are the only ones who can unlock your phone. You might try a factory reset and see if that helps.

Follow these instructions to reset the phone -

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

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Carrier Locked by Xfinity Mobile and not allowing unlock

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