iPhone not working after 17.2.1 update

After updating my iPhone last night to 17.2.1 I can no longer connect to my network provider. Tried the resets and still it does not work!

very frustrating.

Trusted Apple and iPhone for years, now not so sure

Posted on Dec 21, 2023 8:24 AM

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Posted on Dec 28, 2023 10:22 AM

Solved my problem after 8 hours of troubleshooting! After the 17.2.1 update, my iPhone 14 Pro Max would not send or receive calls and got hot from accelerated battery drain. First AppleCare walked me through hardware diagnostics, network resets, backups and restores but the problem persisted. Next, Verizon helped me with a new eSIM, but the problem continued. Next, I focused on my company's corporate software, because I was intrigued by the VPN discussion in this forum. While I don't use a VPN, my iPhone is managed by my company's installation of Microsoft InTune, which I noticed (Settings:General:VPN & Device Mgmt) had a signing certificate (IOSProfileSigning.manage.microsoft.us) that had expired December 12, 2023. To test this theory, I removed this Management software and my phone's cellular calls worked perfectly again! So for the final steps, I worked with my company's IT department to reinstall the Management software, which has an updated IOS signing certificate, and the phone is now back to normal. Sharing in case others find my painful tech journey useful.

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iPhone not working after 17.2.1 update

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