iphone xs started freezing the moment i updated to ios 17 and above

My iPhone XS has been freezing the moment I upgraded to ios17

iPhone 5s, iOS 12

Posted on Dec 23, 2023 4:51 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2023 4:55 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (You have to ignore the slider and keep holding the Side button another 15-20 seconds, which for some users is very hard to do)


You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is likely a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Dec 23, 2023 4:55 PM in response to Khezie_Original

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (You have to ignore the slider and keep holding the Side button another 15-20 seconds, which for some users is very hard to do)


You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is likely a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone xs started freezing the moment i updated to ios 17 and above

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.