Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shattered back glass

My son dropped his IPhone 13 mini. Shattered the back glass and now it won’t charge and says it doesn’t recognize the battery

Posted on Dec 24, 2023 8:05 AM

Reply
8 replies
Sort By: 

Dec 24, 2023 8:15 AM in response to Batman5050

You can order parts to repair it yourself but I highly recommend against it. Unless you used to working on micro circuitry, leave this to the experts. You could end up destroying the phone to the point where Apple won't work on it.

Spend the money and have the Genius Bar repair it.


Apple’s Self Service Repair now available - Apple


Self Service Repair - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Reply

Dec 24, 2023 8:13 AM in response to Batman5050

Schedule an appointment at your closest Apple Store Genius Bar and they'll tell you the repair options and associated costs. This won't be inexpensive.


You can get an idea of the costs here --> iPhone Repair & Service - Apple Support


Edit: For the most part, iPhone is NOT self-repairable. Apple does offer the option to purchase "some" parts for an iPhone 13 Mini, but NOT the parts you need. You simply won't be able to repair the phone yourself with authentic Apple Parts. And by opening the iPhone yourself, you will void any possibility of service from Apple in the future.


Reply

Dec 24, 2023 8:20 AM in response to Batman5050

Self Service Repair - Apple Support


This is for simple repairs. Back glass replacement is not simple. The first sentence is very important......


Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices.




Reply

Shattered back glass

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.