The money was written off, but the payment did not take place

A subscription appeared in the Locket Widget application, it cost 349 rub per month, I added a new payment method in the App Store, by mobile phone number and mobile operator MTS number +7 (989) 155-59-24 and bought this subscription in the application, the money from the account was written off, a message came from the mobile operator that the payment was made successfully, I go to the application and there I am offered to buy this subscription again, which I already bought but I did not have it, I went to the App Store and updated the application, went to it and there is no subscription in it, what should I do? The money was written off, I can attach a screenshot with a message from the mobile operator

iPhone 14 Pro, iOS 17

Posted on Dec 27, 2023 6:21 AM

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The money was written off, but the payment did not take place

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