Hello. Today I lost $67, buying a subscription through the Apple Store, the program is called LangAI, immediately after payment on the phone gave a message that the account was not found, but money was withdrawn from my card, which is linked to the Apple account, how can I solve this problem? thanks
[Re-Titled by Moderator]
iPhone 12, iOS 18
Hi,
Check your Purchase History. Go to your Apple ID and check your purchase history to confirm that the transaction went through. You can do this by:
Check Email Confirmation: Look for an email from Apple confirming the subscription. Sometimes, the app might not show up right away, but the email will confirm the payment was successful.
Having the transaction confirmation, I recommend to request a refund directly from Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, and report the issue with LangAI.
Hi,
Check your Purchase History. Go to your Apple ID and check your purchase history to confirm that the transaction went through. You can do this by:
Check Email Confirmation: Look for an email from Apple confirming the subscription. Sometimes, the app might not show up right away, but the email will confirm the payment was successful.
Having the transaction confirmation, I recommend to request a refund directly from Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, and report the issue with LangAI.
If you are still interested in a subscription, contact the developer. LangAI support.
thanks for the quick reply.
but what you are saying, I did it 100 times, there is no subscription, and the purchase history does not show this purchase, as if the money was just withdrawn(
How do I resolve a missing subscription after paying through the App Store?
