I was denied a refund for a subscription and I don't know why

It does happen. I downloaded a yoga app and went to sign up for 7 day free trial, and then goes to a screen, do you want for this amount? I'm thinking, well yes, after free trial ends, (IF I like it), so I submit , double click, face ID (which you have to do FOR A FREE TRIAL!) and next thing you know, I'm charged $43! Then of course you CANNOT submit to Apple for a refund immediately, you have to wait until the receipt becomes available, which is 48 hours. So I did that as soon as I was able, was denied initial request, and then I appealed, which was also DENIED. Something about "based on my history" well then apps shouldn't be allowed to offer free trial. Because I admit, I do use the free trials, and occasionally, have forgotten to cancel or have not meant to purchase. The last time I requested a refund was January. It's not like it's once or twice a month. I refuse to use this app because I was not refunded. Sounds childish, But I'm so ****** that they won't refund me. They told me to contact the App directly, which I knew was useless and it was

• What trial were you on?
• Was it a free trial offered on their website or from an in-app purchase?
• Was the subscription being managed by their website and were you able to see it as a subscription on your device? View or cancel app subscriptions on iPhone - Apple Support

If the app did not offer a free trial, you cannot create your own free trial by signing up for a subscription and then requesting a refund after using it. Some apps will allow you to try out their service without a charge and others will not. The choice is yours.

Did they ever refund me? Going through the same thing

I know the feeling. Apple customer service is absolutely terrible. It is my understanding that their refund process is completely automated, minus human consideration for nuanced cases, which amounts to a complete lack of customer service. Relying on computers to make a decision as to how refunds will be processed, lacking a human element, is unacceptable in my opinion. I have a very clear case of where I was recently charged twice for a duplicate version of Dune: Part Two. Once for the standalone copy of Dune: Part Two at $29.99, and the again when I was charged $34.99 for the Dune 2-film collection, which contained both Dune and Dune Part Two.

Somehow, Apple is unable to understand any of this as they keep denying my refund requests for the standalone Dune: Part Two for $29.99. I obviously do not need two copies of the same movie. They need to understand that had I bought these movies hard copy from a retailer, then it’s almost guaranteed I would have been able to return one of the duplicate copies back for a full refund - with hardly any problems or difficulty.

You only get two chances to request for a refund for any one item/purchase, and then Apple make’s it so the item is no longer eligible for a refund. They often times provide no justification for their actions, and the appeal process is seemingly absent any human consideration. Getting a refund from Apple is incredibly difficult. With that being said, their customer service has been going downhill for a while. The decision making process allows for no empathy because it is almost entirely automated. It’s despicable.

1) I know the difference between an in app purchase vs a website purchase.

I am positive it was an in app purchase.

2) When I agreed and double clicked to confirm the subscription it did state the free trial.

3) I contacted youtube to resolve this issue. They confirmed that yes it was an apple in app subscription. Because of this I have to go through apple to cancel and get a refund even at a prorated amount.

4) If this is a known error then apple should have no problem resolving the issue by refunding and canceling the glitched free trial.

5) I am not looking for an error free experience. That’s just not the nature of the beast and would be an unrealistic expectation. What I am looking for is a service that isn’t tyrannical and actually communicates with their customers. I have screenshots of communication between youtube and I. They don’t even let you upload evidence. There is no indication that these requests are being reviewed by anyone.

6) Not an unreasonable request to be connected to an actual person and have a chance to make your case, produce evidence, and expect a decision that is based on facts vs a blanket statement like “We reviewed your claim and your purchase doesn't meet conditions for a refund.”.

Apple gives you x amount of characters and one go to tell them the issue. They do not let you upload any evidence to support your claim.

So yeah… I’m not looking for the mythical land of glitch free technology. I am looking for a company that offers support, especially for monetary transactions. Apple has proved to me that they aren’t it.

If you dispute too many times through your bank, then Apple will simply disband your account from being able to use the ITunes and App Store. Your account effectively becomes disabled. This happened to me because I made 6 disputes with my bank over a 13 year period of having my Apple ID. Apple thought this to be too many disputes and simply disabled my account without allowing me to appeal the decision, or even attempting to hear my side of the story. This is considering that I had my account for such a long period of time, and you’d think showing brand loyalty would mean something to Apple. Their customer service has just been going downhill for a while.

They know that they have the people heavily immersed in their ecosystem, those people possessing multiple and expensive Apple products, in a tight position. This probably explains why they do not feel they have good reason to make improvements to their eroded customer service system. It is expensive to switch from Apple to something like Android when you have multiple Apple products. Those Apple products won’t be compatible with Android if you do end up deciding to switch. You’ll be out potentially thousands of dollars worth of money spent on now useless Apple products. They know this so there is little incentive to provide reliable customer support.

I have been truly contemplating switching to Android based products and forsaking Apple. Doing business with them isn’t worth the hassle and frustration. I strongly encourage people to take a stand by switching to something other than Apple.

Isiah2024 wrote:

Somehow, Apple is unable to understand any of this as they keep denying my refund requests for the standalone Dune: Part Two for $29.99. I obviously do not need two copies of the same movie.

Not unusual. I purchased 2 episodes of a series on Xfinity, then decided to buy the entire season. They did not credit me for the 2 episodes I had already purchased even though they were also in the season.

I was charged 99..xx for Qustidio for my teens phone. The app didn’t work as it should have and I was only over like two days on the trial. I decided it did not meet my expectations and I have requested a refund twice and been denied both times. The app was complicated to use and did not offer specific features that I was really looking for. Not to mention it was never accurate on location. Up to this point I always stood behind Apple. Apple refund my money or I will never purchase anything from you again. Not only I but any family member that comes to me to help them choose a product. It won’t just be me you will lose as customer.

Always note the amount shown before you double click the side button. In this example it shows that you will get 3 days free, but also charged $9.99/week after that.

This is a huge issue. I was denied as well for a refund on a canceled year subscription.

It was my first time downloading the app so I thought I was downloading it to listen to the free stories on the podcast/app so yes it can be done accidentally.

I signed up for a FREE TRIAL. Was charged immediately, and STILL was denied a refund. Unconscionable.