iPhone 14 Pro Max - camera not genuine part

The problem will not resolve on its own.

You need to make an appointment at the Apple Store or take the phone to an authorized Apple service shop to let them find the problem and give you options for a solution.

You can find a list of authorized service shops in your area using this link: Find Locations

Good luck.

This may help you --> Genuine Parts Camera Battery Display - Re… - Apple Community

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)

- Was already used or installed in another iPhone

- Isn't functioning as expected

More about genuine iPhone cameras About genuine iPhone cameras - Apple Support

Have the exact same issue just tried updating to 17.5 issue still there and apple support said it’s not a genuine part which is bs since it worked yesterday before restarting the phone and it was never repaired not did it have any issue before

I too have this issue, took my phone to Apple, it passed all their tests, but I was told that I would have to get them to fit a new camera at a cost of £289. The phone has a cracked screen and I felt like they were hinting that this was in some way contributing to the camera fault, my phone has had a cracked screen for some time now, and on a recent holiday this was not a problem as the camera was working as it should. The phone has not been taken apart or tampered with in any way yet the camera is now not a genuine part, I am hoping one of two things happen soon, either Apple release an update for the software that seems to be responsible for this issue, or they realize it is a problem with their cameras and do a free replacement.

My device's coverage has expired, and now, after restarting it today, I'm getting a message pop-up. This feels like a money grab—I'm expected to pay out of pocket for an issue that isn't my fault but rather due to a manufacturing defect on Apple's part! To add to that, I've never had it repaired before.

The response I got from an Apple Support Senior Advisor was as follows:

"As I said before, if you had AppleCare+, you would have had 30 days to extend it. If you only had a warranty, that wouldn't have covered this anyway. Apple doesn't care who caused it; if you don't have coverage, you have to pay."

Fg111 wrote:

I updated to 17.6 still facing same issue

It is likely there is a hardware problem with your camera. Contact Apple for further assistance:

Genius Bar Reservation and Apple Support Options - Apple

This happened with my fiancés phone. we ended up getting it replaced by apple for free because we still had limited coverage. about a month later it started doing the same thing again! we ran out of limit coverage at this time so we couldn’t even get it repaired again. Apple was unable to replace their own part!!!

Literally just happened two hours ago. Using camera. The screen went blank. Did a soft reset- get the stupid message about it not being a genuine part… Looking for a new phone. Apple will do nothing to fix this, and I can not stand having a red dot beside the settings app….. Not impressed at all!

Same issue with mine I contacted them and they said if was a hardware issues

Yes I have the same issue ! They told me it needs to be replaced at a cost of almost $300 . I am not happy . Phone is just over a year old . And I believe it should be Apple responsibility to fix it . Not my cost .

Add me into this game as well. Right after the update upon restart it showed me that message as well. Just 2 days before the update and one week earlier I took photos with all lenses without issues.

How come a software declares a unit as defective and why is it happening after updating the device?

something is going with apple and the customer has to pay