iPhone 14 Pro Max - camera not genuine part

I have had a iPhone 14 Pro Max since they were released. When I updated my phone to iOS 17.2, my back camera stopped working in the camera app, but it worked in Snapchat. I restarted my phone, because sometimes Apple is terrible like that, and I was confronted with a message that my phone could not determine if the camera was a genuine Apple part/not functioning as expected.


Currently, the back camera works, but I have no option for the ultrawide camera and when I open the camera app it automatically opens to 2x zoom, which is just annoying. Clearly this was due to the 17.2 update, as everything was functioning perfectly before, and 17.2.1 did not fix it. After speaking with support, my only option is to get my camera replaced. With my work schedule and how I live at least an hour away from the nearest Best Buy and even further from an Apple Store, that is not possible for me.


Has anyone else had this problem, and did it ever resolve on its own?

iPhone 14 Pro Max

Posted on Dec 28, 2023 6:04 AM

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25 replies

Sep 10, 2024 7:00 AM in response to Flexigem

Flexigem wrote:

Add me into this game as well. Right after the update upon restart it showed me that message as well. Just 2 days before the update and one week earlier I took photos with all lenses without issues.
How come a software declares a unit as defective and why is it happening after updating the device?
something is going with apple and the customer has to pay

It is likely there is a hardware problem with your camera. Contact Apple for further assistance:


Genius Bar Reservation and Apple Support Options - Apple

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iPhone 14 Pro Max - camera not genuine part

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