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Level 1

4 points

iPhone 13 stuck at black screen

Was working fine and than suddenly got black screen.everything else is working receiving calls and messaged

iMac 27″, macOS 10.15

Posted on Dec 28, 2023 8:43 PM

Top-ranking reply

Level 10

149,610 points

Posted on Dec 28, 2023 9:38 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.

Axel F.

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