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Received email stating Billing problem . There is a problem with your payment method… but I can’t see the problem

Email states Billing Problem. There is a problem with your payment method which may prevent the renewal of this subscription. To avoid losing access to your service update your payment information. Regards Apple


I do not see the problem.

iPhone 13 Pro Max, iOS 17

Posted on Dec 30, 2023 2:20 AM

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Question marked as Top-ranking reply

Posted on Dec 30, 2023 1:12 PM

I'm having the same problem, but I called in with the first one last week. It was a billing problem email for my icloud. This email I got today was for an app subscription. The representative told me last week to ignore it, but I received the second one today. Something is wrong...

4 replies
Question marked as Top-ranking reply

Dec 30, 2023 1:12 PM in response to Tony3900

I'm having the same problem, but I called in with the first one last week. It was a billing problem email for my icloud. This email I got today was for an app subscription. The representative told me last week to ignore it, but I received the second one today. Something is wrong...

Jan 1, 2024 6:04 AM in response to Tony3900

I spoke to a representative yesterday, and she said Apple is aware of the problem. She instructed me to add another payment method, remove the first payment method, then add the first one back in. The second payment method ensures your subscriptions won’t be affected when you take off the primary card. It seems to have worked!!

Received email stating Billing problem . There is a problem with your payment method… but I can’t see the problem

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