I can't download apps from App Store due to "billing problem"

Trying to download apps but keeps on saying billing problem


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Dec 30, 2023 1:21 PM

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Question marked as Top-ranking reply

Posted on Dec 30, 2023 7:43 PM

If a message says 'billing problem with previous purchase' or 'verification required', try the things in this article -->

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you or—in the case of Family Sharing—the Family Organizer.


Get the payment method owner to review their payment methods as in this document: 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support

- Payment methods with a problem will appear in red. This document tells you how to update problem payment methods --> If you need to change or update your Apple ID payment method - Apple Support

- If the person is updating an old card and has ongoing subscriptions the person may need to first add the new card and make it the primary payment method before deleting the old card.


Related documents:

If the payment method is declined in the App Store or iTunes Store, click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"


- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> Remove a payment method from your Apple ID - Apple Support


If none of the self-help solutions resolve your situation then ask Apple for help. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support



2 replies
Question marked as Top-ranking reply

Dec 30, 2023 7:43 PM in response to makelesi80

If a message says 'billing problem with previous purchase' or 'verification required', try the things in this article -->

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you or—in the case of Family Sharing—the Family Organizer.


Get the payment method owner to review their payment methods as in this document: 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support

- Payment methods with a problem will appear in red. This document tells you how to update problem payment methods --> If you need to change or update your Apple ID payment method - Apple Support

- If the person is updating an old card and has ongoing subscriptions the person may need to first add the new card and make it the primary payment method before deleting the old card.


Related documents:

If the payment method is declined in the App Store or iTunes Store, click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"


- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> Remove a payment method from your Apple ID - Apple Support


If none of the self-help solutions resolve your situation then ask Apple for help. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support



Dec 30, 2023 2:29 PM in response to makelesi80

First you will need to solve your billing issue. Most of the times you will need to update your Apple ID's payment method


See this on how to do that


  1. Open the Settings app.
  2. Tap your name.
  3. Tap Media & Purchases, then tap View Account. You may be asked to sign in with your Apple ID.
  4. Tap Manage Payments.
  5. Tap Add Payment Method.

 6. Enter the payment method details, then tap Done.

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I can't download apps from App Store due to "billing problem"

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