Cancel AppleCare Billing Problem Email re because Old Credit Card Info, but Wallet is Up to Date with Current Credit Card Info for ApplePay. How do I fix so Monthly AppleCare is paid Not Cancelled (received multiple emails)

Question

Cancel AppleCare Billing Problem Email re because Old Credit Card Info, but Wallet is Up to Date with Current Credit Card Info for ApplePay. How do I fix so Monthly AppleCare is paid Not Cancelled (received multiple emails)

Credit Card was stolen.

I’ve received the following Form email re cancelling Monthly AppleCare multiple times.

Apple says AppleCare isn’t being paid, even though my Apple Pay is up to date with New Correct credit card info in Settings on my iPhone 13 Pro Max.

But this might be AppleCare for a different device that was Purchased for child. I want to make payments. Don’t want my card to be default credit card on that device for my child’s Apple Pay Purchases.

Followed Apple’s directions in email below but not solve problem. (most identifying info redacted).

The following Email has been received:

AppleCare+ [Logo] Technical support & accidental damage coverage

Your Monthly PlanAgreement/Policy number _____ IPAD PRO 11 WF CL 2T GRY-USA (S/N: ____)

Your Recurring Fee

$5.99/month

Billing Problem

Dear Customer,

There is a problem with your payment method (Visa .... xxxx) and we could not process the recurring fee payment for your plan referenced above.

To avoid losing your coverage and benefits you need to pay any outstanding fee before MONTH DAY, 2024. To resolve this billing problem and update your payment method for future recurring payments, please follow the instructions here:

Fix payment information

If your payment is not received before MONTH DAY, 2024, we may cancel your plan in accordance with your AppleCare+ Terms and Conditions or AppleCare+ with Theft and Loss Terms and Conditions. We will notify you of cancellation in writing via email.

If you have any questions about AppleCare+ or the steps you need to take in order to resolve this billing problem, contact Apple Support.

Regards,

The AppleCare Team

Posted on Jan 4, 2024 11:50 AM

Reply

Answer 1

Jeff Donald

Level 8

44,748 points

Jan 4, 2024 1:06 PM in response to drakcrestron168

You state that Apple says Apple Care is not being paid. If that’s correct, that’s an issue that you need to discuss with Apple support. Here’s what a user like you can do,

1) change payment method source

You state Apple Pay is up to date. But Apple Pay is not a payment method. A credit or debit card is a payment method. We can’t see what credit or debit cards are attached to your Apple ID.

You state it might be a different device. We can’t see what your devices are and what is and not eligible for Apple Care.

The email you received from Apple Care says a problem with your payment method. Here is the IT fix for your payment method that we have access to.

Add a payment method to your Apple ID - Apple Support

If there is some other fix, either we don’t have access to or you haven’t stated what the issue is. The solution is to make a phone call and talk to an Apple specialist in regard to your issue. They can see the issues and offer the appropriate solutions.

Reply

Answer 2

Jeff Donald

Level 8

44,748 points

Jan 4, 2024 12:19 PM in response to drakcrestron168

That’s helpful, thank you! Please call 1-800-MY-APPLE to contact Apple Support. Apple Support Community is a user to user public forum where a member can ask fellow Apple users for assistance with their issue. Apple Support is not here. No one here can access your personal or financial information to assist you. Sorry i can’t help more.

Reply

Answer 3

Jeff Donald

Level 8

44,748 points

Jan 4, 2024 11:57 AM in response to drakcrestron168

Have you thought of click the link that says Apple Support?

Reply

Answer 4

Jan 4, 2024 12:13 PM in response to Jeff Donald

Yes.

It says all AppleCare is up to date. Green check marks.

Only 1 devices listed and I’m paying (or should be paying) for 2 devices.

I believe this email may be for a different device. One not listed on that link.

Reply

Answer 5

Jan 4, 2024 12:52 PM in response to Jeff Donald

Thanks, but I posted to avoid a call or going to a physical store. Apple has the personal info it needs (my current up to date credit card info).

Personal info isn’t what’s needed for what’s a IT/tech fix. I should be able to resolve this from my phone or online.

Reply

Answer 6

Jan 4, 2024 1:16 PM in response to Jeff Donald

I followed apples instructions but they are useless. Next to payment and shipping it has the credit card, displays the last 4 digits, and has “(Apple Pay)” listed next to it.

thx for trying but looks like I’ll need a real human to deal with this. Which is a huge inconvenience.

Apple already messed up Find My. That’s inconvenient and annoying. This is exponentially more so.

Reply

Cancel AppleCare Billing Problem Email re because Old Credit Card Info, but Wallet is Up to Date with Current Credit Card Info for ApplePay. How do I fix so Monthly AppleCare is paid Not Cancelled (received multiple emails)

Similar questions