Want to buy new iPhone 15 pros while trading in old iPhone 7s + ACMI

I want to buy new iPhone 15 pros for me and wife while trading in our old iPhone 7s at my local Apple Sore. I know that this should be a super simple question to be addressed by googling the keywords, but my case is somehow complicated. Here are the issues:


  1. We do not have any phones supporting physical sims and esims simultaneously, so there is no way to transfer the current line from iPhone 7 to iPhone 15 directly.
  2. Our lines are affiliated with an ATT family account while the account owner is living in the other side of the continent, so will not stop by my local Apply Store.
  3. I assume that my wife and I are designated as retail authorized users by the owner.
  4. We want to finance our new iPhones via ACMI, so the new phones should be activated upon purchase.


In this complicated situation, if we are retail authorized users and I know the wireless passcode of the family plan, will Apple Store folks be able to transfer our current lines to the new phones (physical sims -> esims)? I made a phone call to the local store, but their answer was somehow murky, so I want to get your thoughts if you had same experience. Thanks!

iPhone 7, iOS 15

Posted on Jan 5, 2024 11:14 AM

Reply
6 replies

Jan 5, 2024 11:27 AM in response to hyeminhan_2016

  1. Not entirely correct. Physical sims can be transferred to eSims from non esim supporting devices.
  2. You should be able to use the AT&T App to get an eSim for your service plan and number that you can add to the new iPhones.



hyeminhan_2016 wrote:


In this complicated situation, if we are retail authorized users and I know the wireless passcode of the family plan, will Apple Store folks be able to transfer our current lines to the new phones (physical sims -> esims)? I made a phone call to the local store, but their answer was somehow murky, so I want to get your thoughts if you had same experience. Thanks!

You should be able to do so yourself from the AT&T app or website. The Apple Geniuses at the store, can help you with that process.


Get a new eSIM for your device ATT.com

https://www.att.com/support/article/wireless/KM1455633/

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Want to buy new iPhone 15 pros while trading in old iPhone 7s + ACMI

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