Disabled iphone

My daughter gave me a used iPhone she had after buying new phone

she said I could use it they took everything off of it and changed carriers

I charged it up and it says iPhone is Disabled connect to iTunes

What do I do it wont open


iPhone 8 Plus

Posted on Jan 6, 2024 8:23 AM

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Question marked as Top-ranking reply

Posted on Jan 6, 2024 8:42 AM

Unfortunately, it does not appear that the phone was reset / erased correctly. Here is the correct procedure:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


(Hint.....you would not see the message that you are seeing now if the phone was reset / erased correctly).


If the phone was reset and erased correctly, the phone would look just like this:





So, you may need have your daughter follow the instructions in the link above, which will require that she enter her Apple ID and Password to reset / unlock the phone.




1 reply
Question marked as Top-ranking reply

Jan 6, 2024 8:42 AM in response to kmaranch

Unfortunately, it does not appear that the phone was reset / erased correctly. Here is the correct procedure:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


(Hint.....you would not see the message that you are seeing now if the phone was reset / erased correctly).


If the phone was reset and erased correctly, the phone would look just like this:





So, you may need have your daughter follow the instructions in the link above, which will require that she enter her Apple ID and Password to reset / unlock the phone.




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Disabled iphone

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