Adding card to Apple Wallet does not work

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Level 3

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Adding card to Apple Wallet does not work

Hello.

I recently acquired a new debit card after my old one expired and I am trying to add it to my Apple Wallet. When I attempt to add it into Apple Wallet, it gives me the "Set Up Face ID & Passcode" popup. I already have both set up, but when I click it, it just brings me to settings with nowhere to set it up. This is on my iPhone 10R running iOS 17.2.1.

I have added this card to Apple Pay and it works fine. But again, only on my laptop (M2 MacBook Air running macOS 14.2.1) and the card doesn't show up in settings on my iPhone.

Any help?

Regards,

mdp1101

iPhone XR, iOS 17

Posted on Jan 7, 2024 3:33 PM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 8

48,218 points

Jan 13, 2024 5:42 AM in response to mdp1101

Face ID may be having an error.

Reset Face ID

If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.

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Answer 2

Jan 8, 2024 5:33 AM in response to mdp1101

Please make sure your iPhone is updated to latest iOS and then do a forced restart of your iPhone.

Update iOS on iPhone - Apple Support

Force restart iPhone - Apple Support

Force restart is not just turning iPhone off and back on.

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Answer 3

Jan 9, 2024 7:40 AM in response to mdp1101

Step 4 requires you to press and hold side button until Apple logo appears and then release the button. This could be 60 seconds or longer. The iPhone will restart and return you to the Lock Screen.

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button.

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Answer 4

Jan 7, 2024 4:44 PM in response to mdp1101

Are you manually entering the card information rather than the camera? Information must be entered manually and the expiration date must be a 4 digit year.

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