I wanted to let everyone know I have had this watch for about a year and had no issues today I had accidentally dropped it and it started acting up with the screen keeps turning black and locking and I’m having to unlock it and goes back to turning black and being lock also it won’t measure my heart heart anymore I have tried cleaning the sensor and resetting it and nothing has helped I’m not sure what it can be???
Apple Watch Series 6, watchOS 10
Sounds like it might be a hardware problem. Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it. If that is not possible, use the online Apple Support. Either way:
Genius Bar Reservation and Apple Support Options - Apple
For repair & service:
Apple Watch Service & Repair - Apple Support
Sounds like it might be a hardware problem. Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it. If that is not possible, use the online Apple Support. Either way:
Genius Bar Reservation and Apple Support Options - Apple
For repair & service:
Apple Watch Service & Repair - Apple Support
Apple Watch locking while on wrist
