Apple Home app wonky on my iPhone but works fine on my Mac and my wife's iPhone

I had a brief power outage at my home. Shortly after power was restored I noticed I could not do live view of any of my 5 Home app connected cameras, including my Circle View doorbell camera. If I click on the camera icon I get a spinning cursor for about a minute and then a message, "No Response". This camera is not responding". But if I access any of the cameras, including the doorbell, through the Home app on my Mac or on my wife's iPhone, everything works as it should. This clearly shows that the problem is an issue with my personal iPhone and not an issue with my network, router, camera devices, etc.


I have shutdown and rebooted my iPhone multiple times with no resolution of the problem. My computer and my iPhone are both signed into the same Apple ID.


Any ideas what might be happening and how to correct it?

Thanks.

John

iPhone 13 Pro Max, iOS 17

Posted on Jan 8, 2024 11:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2024 12:20 PM

Problem has been resolved. Apple support tech had me go to "Settings/Transfer or Reset iPhone" and choose "Reset Network Settings". I was very skeptical..... but it worked! I had already tried switching from my main wifi network to my secondary one without success. Signed out of my Apple ID and back in. None of that helped.


I was not even aware of the Reset Network Settings option.

John

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 8, 2024 12:20 PM in response to John Baughman

Problem has been resolved. Apple support tech had me go to "Settings/Transfer or Reset iPhone" and choose "Reset Network Settings". I was very skeptical..... but it worked! I had already tried switching from my main wifi network to my secondary one without success. Signed out of my Apple ID and back in. None of that helped.


I was not even aware of the Reset Network Settings option.

John

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Home app wonky on my iPhone but works fine on my Mac and my wife's iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.