iPhone screen is on but not responding to touch stuck on one screen

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Level 1

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iPhone screen is on but not responding to touch stuck on one screen

My iPhone 11 is stuck in the power off screen and won’t respond to my touch, it hasn’t been dropped in water, it happend 5-10 minutes after I dropped it about a foot from the ground by accident, it slowly started acting slow then I turned it on n off n it stopped responding to my touch. I’ve tried to have someone call me, didn’t work, tried to hard rest, even asked Siri but it did not work any ideas

iPhone 11

Posted on Jan 8, 2024 9:39 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

150,966 points

Jan 8, 2024 9:44 PM in response to zenia192

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

Jan 8, 2024 9:42 PM in response to zenia192

Restart your iPhone or iPad. Make sure your screen is clean and free of any debris or water. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different socket, cable or charger.

If the screen isn't working on your iPhone or iPad

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iPhone screen is on but not responding to touch stuck on one screen

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