Printer doesn't work anymore after upgrade to 14.2.1

Hello, after I upgraded my Macbook air 15" to the latest version of sonoma 14.2.1 I can't access anymore my two printers (epson and Hp). The are shown in the list but they do not respond. I did the print reset procedure the Apple suggest, but now I don't have anymore printers installed and ther is no way to install them again, even using the specific easy softwar downloaded from HP. If I print from my iphone, the printers respond promptly.

I read that many users hav this bug...how can I solve??

Reboot, firmware upgrade and reset printer procedure (ctrl+click) alrady tried.

Posted on Jan 9, 2024 11:58 AM

Top-ranking reply

riccardo039 Author

Level 1

15 points

Posted on Jan 18, 2024 2:28 AM

Hello, I still have to investigate how and why, but I found the solution to my problem that was due the network.

When I upgraded the SO I also changed the access point of my network. I installed a brand new Zyxel AP that seams to be the cause. You can surf properly and see the printers, but you can't connect. So I unplugged it and used the router wifi to connect my devices and everything works.

So I deduct that is not a 100% problem of Sonoma in my case. I still have to make some tests in the next days to understand if it's the AP itself or Sonoma that doesn't digest something in my network.

I will keep upadate in the next days. Hope this can help someone's

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18 replies

spookuk

Level 1

18 points

Jan 20, 2024 2:50 AM in response to kruegi

Using my printer IP address did not work for me

Mar 2, 2024 10:46 PM in response to riccardo039

riccardo039

We are not all cyber gurus. For us ordinary hill-billies, please tell us what is AP.

riccardo039 Author

Level 1

15 points

Mar 3, 2024 2:18 AM in response to randinbkk

AP = Access point

Anyway I still have problems

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Printer doesn't work anymore after upgrade to 14.2.1