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Printer doesn't work anymore after upgrade to 14.2.1

Hello, after I upgraded my Macbook air 15" to the latest version of sonoma 14.2.1 I can't access anymore my two printers (epson and Hp). The are shown in the list but they do not respond. I did the print reset procedure the Apple suggest, but now I don't have anymore printers installed and ther is no way to install them again, even using the specific easy softwar downloaded from HP. If I print from my iphone, the printers respond promptly.

I read that many users hav this bug...how can I solve??

Reboot, firmware upgrade and reset printer procedure (ctrl+click) alrady tried.

Posted on Jan 9, 2024 11:58 AM

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Posted on Jan 18, 2024 12:15 AM

mbaets,

I have exactly the same problem as several others above. My Brother All-in-one printer has always worked seamlessly, and still does when connected to my old 2013 iMac (now obsolete due to age/compatibility issues).

But after upgrading my new Mac Mini M2 to Sonoma, it will not printer at all even though it does recognize both the printer & driver.

mbaets, your workaround doesn't work for me bcoz my Sonoma Print Center has no settings. Also, I have no idea what it means to "install the printer as an IP Printer with the address xxx.xxx.xxx.xxx (i.e. 192.168.0.144 (depending on the address...)." Please keep in mind that ordinary hill-billies (like me) who are not not cyber savvy come here for help -- and if you reply to them in Guru Language they are still lost. Please use language that is comprehensible to ordinary laymen.


I have owned only Macs since my very first computer 30 yrs ago (1992) and Macs have always been as intuitive as a toaster -- you plug it in and PRESTO it works.


Right now, I need to print important appointment confirmations, airline & hotel bookings, but I'm stuck with the much ballyhooed Sonoma which will not let me print.


I'm really amazed that with all the many Mac expert gurus on this forum, NOT ONE has replied with a solution.


HELP!

HELP!

HELP!

Please!





18 replies

Mar 2, 2024 5:35 PM in response to riccardo039

Yes, I've installed 14.3.1 and now can't print to my HP Officejet Pro or HP Envy Aspire 7920e! I constantly receive the message via the HP Operator screen on BOTH printers 'unable to move printer carriage. Check and remove paper jam or any debris and try again'. Needless to say there is no paper jam or debris and the printer carriage mechanism remains locked into the RHS of the printer. I've spent hours on the phone with the HP support who were unable to resolve the issue as well as a recent call to Apple Support where I asked whether anyone else has reported this issue with Sonoma. I was informed no issues like this have been reported. I can't believe this is totally an HP software issue as we have been able to print with no issues until the latest version is Sonoma 14.3.1. Any suggestions from the group and experts would be appreciated.

Printer doesn't work anymore after upgrade to 14.2.1

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