My mother in laws iPad is locked and the activation lock is engaged. Unfortunately the email address used as the Apple ID no longer exists. We have the four digit passcode but that only takes us to the activation lock. Thanks

We have the passcode but the Apple ID was an email hosted by a company which no longer exists and therefore this isn’t an option to go down the email route. Thanks

Posted on Jan 11, 2024 3:42 AM

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Jan 11, 2024 4:27 AM in response to Chrisssd

activation lock is not a thing on the ipad it's a theft protection on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID password If you have forgotten your Apple ID password – Apple Support (UK)


then you will need the assistance

of apple Activation Lock - Support (apple.com)

and or

Apple Support

And or

Contact - Official Apple Support

and or

Genius Bar Reservation and Apple Support Options - Apple

My mother in laws iPad is locked and the activation lock is engaged. Unfortunately the email address used as the Apple ID no longer exists. We have the four digit passcode but that only takes us to the activation lock. Thanks

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