Unable to Download Profile Configuration error message is displaying

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john_vianny Author

Level 1

4 points

Unable to Download Profile Configuration error message is displaying

1. We have successfully logged in to Apple Business Manager account after validation process.

2. Also, we added the device to Apple Business Manager through Apple Configurator.

3. We selected MDM server URL, Organization name and Wifi configuration profile and click Prepare button.

4. In the end of this process, setup process initiated in the Apple device(iphone 8 - iOS16.0.3).

5. We selected Language and Region and followed through the steps.

6. It insisted to select Wi-Fi network in order that It needed internet to retrieve configuration.

7. For that, if we selected any Wi-Fi network, it is not connecting. It displays Wrong password error message for secured Wi-Fi connection even we give correct password and displays Can't connect to this network error message for Open Wi-Fi connection.

iPhone 8, iOS 16

Posted on Jan 11, 2024 9:57 PM

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Answer 1

Top-ranking reply

Strontium90

Level 5

5,073 points

Jan 12, 2024 5:27 AM in response to john_vianny

Sounds like you have side loaded the asset via Apple Configurator on a Mac.

Please log into Apple Business Manager and search for the device on the Devices tab. Select the device from the results.

On the device Overview panel, is the device assigned to the "Apple Configurator" under the MDM Server label? If so, press the Edit MDM Server button at the top. Select Assign to the following MDM: and set the device to you actual MDM server.

Wait 15 minutes for this to cascade through Apple's infrastructure and for it to hit your MDM. Note, if you are using Intune you may need to wait 24 hours if you do not log into Intune and force a sync to ABM. Most MDMs will query every 15 minutes.

Now reset the device and disconnect it from Configurator. With the device assigned to your MDM you can now allow for over the air, automated enrollment. Again, I am assuming you have assigned the device to a pre-stage policy in your MDM.

Hope this is helpful.

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Answer 2

john_vianny Author

Level 1

4 points

Feb 5, 2024 3:43 AM in response to Strontium90

We tried to connect the Apple Device(iPhone8) into Supervised mode through Apple Configurator.

1. Connect the device to the MAC through USB cable.

2. Click Prepare button.

3. Click checkbox of "Prepare with Manual Configuration"

4. Select "Enroll in MDM Server" option in the dialog.

5. Select the Organization from the dropdown.

6. Select the Wifi configuration of already known network.

7. Click Prepare to complete the process in Web.

Expected Result:

Prepare process should be completed and Apple device(iPhone8) should be moved to Supervised mode

Actual Result:

An unexpected error has occurred with “iPhone”.

Provisional Enrollment failed.

Provisional Enrollment failed. [MCCloudConfigErrorDomain – 0x80EF (33007)]

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Unable to Download Profile Configuration error message is displaying

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