my mac book air has gone to activation lock after I tried to reset it due ir slowing down , it's no longer on find my app and states it's linked to another apple
id !? Apple are not interest , the Mac doesn't even advise a hint for the Id as it's possible one of my friends may of logged in to it but finding which one is proofing impossible but like getting Apple to help me unlock it
[Re-Titled by Moderator]
MacBook Air (2018 – 2020)
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.
* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/ .
**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.
* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/ .
**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
How to unlock my MacBook Air?
