Post IOS 17.2.1 Update - Email Not Working

Post the 17.2.1 IOS update last night 13/01/24, I do not have any emails cached since the 06/01/24. I have also tried to send a test email and so far it hasn’t arrived - so it looks like this IOS update has really messed up my email! Anyone aware if Apple have a resolution to this! Thanks

iPhone 12, iOS 17

Posted on Jan 14, 2024 2:40 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2024 12:04 AM

Here are some things you can try if your email isn't working after the iOS 17.2.1 update: 


  • Refresh the mail app: Open the mail app and pull down to refresh the page three to four times.
  • Check your internet connection: Open a browser and try to load a website. If it doesn't load, try turning on airplane mode for 10 seconds and then turning it back off. You can also try switching from Wi-Fi to mobile data or vice versa.
  • Offload the app: Open Settings, scroll down, tap General, and then tap iPhone Storage.
  • Reset your iPhone settings: Go to Settings, tap General, scroll up to find Transfer or Reset iPhone, and tap Reset. Then, tap Reset All Settings, confirm, and wait one to two minutes.
  • Check your email address and password
  • Check your Mail Fetch and Notification settings
  • Contact your email provider or system administrator
  • Remove and re-add your email account: Go to Settings, tap Passwords & Accounts, find your email account, and tap Delete Account. Then, tap Add Account and follow the prompts to re-add your email account.


36 replies

Jan 21, 2024 5:55 AM in response to ZE_LUIS

Hi all. I was having this exact problem since the update and I tried the suggestion from Nishinai. Thank you so much it worked. This seems to be an added level of security put in at the update and turning this on made all my folders come back immediately without all the mess of

removing and reinstalling the Mail app. Thank you very much nishinai

Jan 28, 2024 4:30 PM in response to Harry_kharris

I still have no resolution. I cant access my emails after the update and a scheduled password reset. I saw Nishinai suggestion and my devices is already at "Allow." IOS sends a message back to me saying "Unable to verify account name or password." I can get into my Outlook acounts on line. Any other suggestions. Like jarkko274 it is MS Exchange.

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Post IOS 17.2.1 Update - Email Not Working

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