New iPhone 13 is making random calls to contacts
My daughters new iphone 13 is making random calls to contacts without her initiating anything. What does this mean and how can I make it stop?
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It probably means that she carries the phone in her pocket with the screen facing her body, and the contact with her body through her clothes is making random calls.
The other possibility is the screen’s digitizer is failing, if it happens when the phone is just sitting on a table.
For the first possibility:
If you routinely carry your phone in your pocket (not a good idea for a ~$1,000 piece of delicate electronics unless it is in a protective case) you need to do 2 things:
(1)Go to Settings/FaceID & Passcode and turn off Raise to Wake.
(2)Put the phone in your pocket with the BACK against your body so skin contact doesn’t activate it. This may seem counterintuitive, but it is more important to protect the back than the front; a screen can be easily and quickly replaced, but if the back glass breaks it is a major repair to fix it, and in some models the whole phone needs to be replaced.
For the 2nd possibility:
If it only happens when plugged in, you need a new cable. If it happens other times your screen digitizer has failed; contact Apple to get it replaced→iPhone Screen Repair & Replacement - Official Apple Support