Clearing my Apple ID balance so I can change region

Having trouble changing my apple account and ID from being based out of Japan to the USA because I have a balance of ¥59 that I must spend to clear the account.American Apple gift cards are non redeemable and it won’t accept my debit/credit


Clearing ¥59 balance so I can change region from Japan to the states is a bit of work. Can I open another Apple account and ID to manage my devices and transactionson this side of the planet?


[Re-Titled by Moderator]

Earlier Mac models

Posted on Jan 15, 2024 8:23 PM

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Question marked as Top-ranking reply

Posted on Jan 16, 2024 2:17 AM

You can ask Apple Support to zero-balance your account.


Worldwide Apple Support -

Contact Apple for support and service - Apple Support


It isn't advisable to have more than one Apple ID.


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Jan 16, 2024 2:17 AM in response to michaelb144

You can ask Apple Support to zero-balance your account.


Worldwide Apple Support -

Contact Apple for support and service - Apple Support


It isn't advisable to have more than one Apple ID.


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

Jan 16, 2024 8:14 AM in response to michaelb144

Hello! Thank you for using Apple Support Communities.


If you are trying to zero your balance and still have a valid credit or debit card, you may purchase an item from the App or iTunes Stores for more than your balance. The remainder will be billed to your credit card, leaving you with nothing in your account balance.


Alternatively, you could ask Apple to remove and keep the balance. Use this link Apple provides to take you directly to the people who will do this for you --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198


If you choose the second option, use the direct link I provided. It might save you some time over using the general support link to Official Apple Support because that will just eventually take you there anyway after a bit of hunting.


Alternatively give Apple a call:


Contact Apple for support and service - Apple Support


If you are asking about this because you are changing regions, take a look at this article:

Change your Apple ID country or region - Apple Support


Have a great day!


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Clearing my Apple ID balance so I can change region

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