IPHONE 15 PRO FACE ID ISN'T WORKING AND WAITING MORETHAN 15 DAYS TO BE REPAIRED

I am writing to express my deep disappointment regarding the recent service experience for my iPhone 15 Pro.

Approximately 15 days ago, I submitted my device to the service center due to a Face ID malfunction.

Regrettably, I have yet to receive any concrete information about the status of the repair, and both Apple Care and the service center seem uncertain about the delivery date.

This extended period of uncertainty and lack of resolution is highly frustrating, and it's impacting my

ability to use the device as intended. I rely heavily on my iPhone for both personal and professional matters, and the prolonged downtime is causing considerable inconvenience.

I would appreciate your immediate attention to this matter and a swift resolution to the Face ID issue.

Additionally, I kindly request clearer communication regarding the expected delivery date for my repaired device or replace my iPhone, considering it is only 45 days old.

Your prompt action in addressing this complaint would be greatly appreciated.

Thank you for your understanding.