The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
in the Quick Start screen, the new phone seems stuck in “looking for nearby devices…”. The old phone says “finish on new iPhone “. Both devices have the spinning wheel going. This has lasted for almost an hour. Is this normal?
Mine did the same thing. Tried several things I saw on-line, but what worked was to just quit what you are doing, press the power button on the right to factory re-set the new phone. When the power comes back on, start over and the Quickstart goes smooth as silk.
In my case the new phone saw the old one for a few seconds but I was under to use the camera to start the process. I did a network reset on the old and restarted the transfer process. Transfer now in process on my new phone.
Setting up new iPhone 13
