Unable to use Messages and FaceTime on iPad

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Level 1

4 points

Unable to use Messages and FaceTime on iPad

Have lost the ability to imessage on my 5th gen wifi-only ipad.. i have an iphone 12 mini that is tied to this ipad and all messaging and facetime functions work on that device. Everything else works on the ipad 5th gen except for iMessage and facetime, cant verify or login.. there is no on/off switch on the ipad like there is on the iphone. Some instructions say to turn switch off and on and reboot.. does that mean do that on the iphone to solve the issue on the ipad?

[Re-Titled by Moderator]

iPad 2

Posted on Jan 17, 2024 12:44 PM

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Answer 1

sberman

Level 10

272,280 points

Jan 17, 2024 5:22 PM in response to Lk-intheOC

Have you tried this?

Force restart iPad - Apple Support

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Answer 2

sberman

Level 10

272,280 points

Jan 18, 2024 5:26 PM in response to Lk-intheOC

A trip to the Apple Store may well solve your issue.

Consider making a Genius Bar appointment.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

sberman

Level 10

272,280 points

Jan 17, 2024 12:49 PM in response to Lk-intheOC

See this article.

If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support

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Answer 4

sberman

Level 10

272,280 points

Jan 17, 2024 3:21 PM in response to Lk-intheOC

Lk-intheOC wrote:

Some instructions say to turn switch off and on and reboot.. does that mean do that on the iphone to solve the issue on the ipad?

Try that on the iPad if you haven’t already.

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Answer 5

Lk-intheOC Author

Level 1

4 points

Jan 17, 2024 4:18 PM in response to sberman

Nope…the verify screen is what pops up on the ipad..see below…maybe you have to verify/sign in before you get the screen you sent me. I do have that screen on my iphone.

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Answer 6

Lk-intheOC Author

Level 1

4 points

Jan 17, 2024 3:15 PM in response to sberman

Thanks, checked internet conn, etc… all are fine.. turned off imessage and facetime on my iphone…shut down my iphone, restarted it… no difference, ipad still is in limbo, cant verify or sign in to messaging..not sure what’s next…

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Answer 7

Lk-intheOC Author

Level 1

4 points

Jan 17, 2024 8:05 PM in response to sberman

No bueno..had tried shutdown restart before.. tried force restart…thanks for the suggestions.. i cringe thinking about going to the apple store…why is replying so hard, keeps saying try again later…takes forever

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Answer 8

Lk-intheOC Author

Level 1

4 points

Jan 18, 2024 8:35 AM in response to sberman

Is a trip to the Apple store the next step since nothing has worked? With some apps you can delete and reload when all else fails when they are acting erratically. Not sure you can do that to core Apple apps.

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Answer 9

Lk-intheOC Author

Level 1

4 points

Jan 17, 2024 3:50 PM in response to sberman

In its current non functioning state, that switch does not exist on the ipad any longer, it goes directly into verify or sign in mode, and times out…as it fails to do either

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Answer 10

sberman

Level 10

272,280 points

Jan 17, 2024 3:56 PM in response to Lk-intheOC

You’re saying this switch is absent?

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Unable to use Messages and FaceTime on iPad

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