Since update 17.2.1 the FaceID will not work. I have tried to reset it but now it won’t even allow me to start setting up. The camera just sits on the “Fit your face into the frame” screen
[Re-Titled by Moderator]
See my post above, or I’ll repeat it here:
Follow the guidance in this support article→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is frequently a hardware problem; there is a link in the article to contact Apple support if the listed troubleshooting doesn’t solve the problem.
See my post above, or I’ll repeat it here:
Follow the guidance in this support article→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is frequently a hardware problem; there is a link in the article to contact Apple support if the listed troubleshooting doesn’t solve the problem.
If Face ID isn’t working after the 17.2.1 update and gets stuck on the setup screen, try these steps:
If the issue persists, there might be a software bug or a hardware issue. Check for another update or contact Apple Support to run diagnostics.
beaglefire wrote:
Thank you. I’ve already taken all those steps. It appears to be a bug. Hopefully, Apple admits to it and corrects it in the next round.
No, it is NOT a bug. It is a hardware problem. Contact Apple support for repair options.
Best way:
Other options:
(Note that both of the above have options to receive a callback or chat)
Follow the guidance in this support article→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is frequently a hardware problem; there is a link in the article to contact Apple support if the listed troubleshooting doesn’t solve the problem.
Follow the guidance in this support article→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is frequently a hardware problem; there is a link in the article to contact Apple support if the listed troubleshooting doesn’t solve the problem.
Face ID and passcode- turn off ‘require attention for Face ID’
It doesn't surprise me, One software many devices there's a big possibility for things like this to happen more likely to many more people.
Go to apple store or chat with support or call support and let them fix it for you.
Contact - How to Contact Us - Apple
Try thumping the camera location if the phone keeps asking you to lower or raise the phone. I kid you not, thumping the camera (not overly hard) will instantly make it do its job. I found this tip online.
What is “too many” out of the 1 billion or so iPhones with Face ID.
What did Apple say when you contacted them?
for personalized support:
Best way:
Other options:
(Note that both of the above have options to receive a callback or chat)
Mine was doing this and the set up face id wasn't progressing after I updated to ios 18 but I did thump around the camera and wiped off the camera area and it worked
Same problem here. I did a tech support chat (after trying all the online troubleshooting issues) and they did a remote diagnostic test which came up with nothing. I mentioned how it happened right after the last update and they agreed it could be the issue but then suggested bringing it in for service. I did schedule a service appointment but postponed it a couple weeks, thinking it'll fix itself with the next update. Glad it's next week, hopefully it solves it!
I find it fascinating how, right after there is an OS upgrade--and thousands are experiencing the same problem--Apple will assert that it is something other than the OS upgrade. It's not a freaking hardware issue. It happened the very morning after I was automatically upgraded to iOS 17.5.1.
Now, for those of you experiencing the same thing, I can share that--although the Face ID setup just wouldn't work no matter how many times I tried it and no matter how many times I restarted my phone--it just did now, later in the day, approximately the 8th time I tried it. So I guess: just keep trying.
It did it almost simultaneously on both my iPhone 15 Pro Max and my iPad Pro after the last update. I restart, reset the Face ID, restarted again and it will work for maybe an hour. The worst part is that you can see this faint Face ID icon that appears on the top camera bar and tell it is stuck in some kind of Face ID thinking loop as it won't easily bring up the passcode prompt until after it decides to give up
If none of the steps in that article resolve the problem then it is broken. Use the link in the article to contact Apple hardware support.
If Face ID is not working because of a software bug, restarting your iPhone or iPad may be enough to fix the problem. If nothing works, it's best to reset your Face ID and set it up again. Go to Settings > Face ID and passcode and tap Reset Face ID.
if it’s still not working refer to If Face ID isn’t working on your iPhone or iPad Pro – Apple Support (UK)
iPhone's Face ID not working since 17.2.1 update
