IMAC Retina 4K, 21.5-inch, 2017 running macOS Big Sur. Unable to automatically update to a newer OS.

I have an IMAC Retina 4K, 21.5-inch, 2017 running macOS Big Sur 11.7.1. I need to update to a newer OS with at least 12 for a program but am unable to automatically update do so. I have a 3.6 GHz Intel Core 17 processor, 16 GB of ram 650 GB of storage on the hard drive. Can you advise if the unit is capable of such and how to do so without losing anything?

iMac 21.5″ 4K, macOS 10.13

Posted on Jan 20, 2024 4:56 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2024 6:57 AM

That Mac can run up to macOS Ventura.


✅ Check the compatibility of your Mac hardware with newer versions of macOS software:

➡️ macOS 12 Monterey is compatible with the Macs listed here

➡️ macOS 13 Ventura is compatible with the Macs listed here

➡️ macOS 14 Sonoma is compatible with the Macs listed here


If your Mac is compatible with the OS upgrade, then this:

Update macOS on Mac - Apple Support 



Alternative Method–

➡️ Download the macOS upgrade installer app:

Click >  macOS 12 Monterey or macOS 13 Ventura.


Once downloaded, double-click the “Install macOS…” app now found in the Applications folder to begin the upgrade.


Please see > How to download macOS - Apple Support.

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1 reply
Question marked as Top-ranking reply

Jan 20, 2024 6:57 AM in response to Fireapparatusfan

That Mac can run up to macOS Ventura.


✅ Check the compatibility of your Mac hardware with newer versions of macOS software:

➡️ macOS 12 Monterey is compatible with the Macs listed here

➡️ macOS 13 Ventura is compatible with the Macs listed here

➡️ macOS 14 Sonoma is compatible with the Macs listed here


If your Mac is compatible with the OS upgrade, then this:

Update macOS on Mac - Apple Support 



Alternative Method–

➡️ Download the macOS upgrade installer app:

Click >  macOS 12 Monterey or macOS 13 Ventura.


Once downloaded, double-click the “Install macOS…” app now found in the Applications folder to begin the upgrade.


Please see > How to download macOS - Apple Support.

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IMAC Retina 4K, 21.5-inch, 2017 running macOS Big Sur. Unable to automatically update to a newer OS.

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