upgrade 17.2.1 made outlook mail disappear

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Level 1

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upgrade 17.2.1 made outlook mail disappear

17.2.1 upgrade on iPhone 14 Pro occurred automatically overnight. Today all msn/outlook emails are missing on the phone. They are visible on my computer. How can I get emails back in my phone ?

Posted on Jan 20, 2024 3:54 PM

Answer 1

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kaykid Author

Level 1

10 points

Jan 21, 2024 1:48 PM in response to kaykid

Figured it out…. (Apple worked with me for about 1/2 hr but missed this tiny detail)…The upgrade changed the “mail days to sync” to “one week”. It was previously set on “unlimited”. Changed it back - fixed..

Answer 2

razmee209

Level 10

205,398 points

Jan 20, 2024 7:23 PM in response to kaykid

kaykid wrote:

17.2.1 upgrade on iPhone 14 Pro occurred automatically overnight. Today all msn/outlook emails are missing on the phone. They are visible on my computer. How can I get emails back in my phone ?

Delete and reinstall the mail account.

Answer 3

razmee209

Level 10

205,398 points

Jan 20, 2024 8:52 PM in response to kaykid

kaykid wrote:

Did that.. two times. But did not re-populate the email folder on my phone. One time it gave error message of “cannot connect to server”. I get 375-377 emails to load. But there are thousands missing. Any other idea?

Yup contact Microsoft support.

Answer 4

kaykid Author

Level 1

10 points

Jan 20, 2024 7:44 PM in response to razmee209

Did that.. two times. But did not re-populate the email folder on my phone. One time it gave error message of “cannot connect to server”. I get 375-377 emails to load. But there are thousands missing. Any other idea?

upgrade 17.2.1 made outlook mail disappear

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