Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPod Classic not connecting to Windows 11 PC

I recently had to transfer my iTunes library etc to a new Windows 11 laptop. Since then I cannot get my iPod classic to connect to iTunes. I am running iTunes 12.13.1.3 following an Apple update. I have tried all of the methods on the Apple help page and all the usual cable/port/restart remedies without success. I also tried rolling back to an earlier version of iTunes (which worked fine on my old Win11 laptop) but it won't work with my library because it is from a newer version...

Here is a copy of the diagnostics:


Microsoft Windows 11 x64 (Build 22631)

Acer Aspire

A515-57G

iTunes 12.13.1.3

FairPlay 2.20.6

iPod Updater Library 12.0

Apple Mobile Device 17.0.0.28

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 14.2.0.122


iTunes Serial Number 000001F659AB2DEC

Current user is not an administrator.

The current local date and time is 2024-01-21 12:13:43.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Display scaling 125.00


**** Runtim Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.22621.2506

c:\windows\system32\msvcp140.dll: 14.36.32532.0

c:\windows\system32\vcruntime140_1.dll: 14.36.32532.0

c:\windows\system32\vcruntime140.dll: 14.36.32532.0

c:\windows\system32\msvcp110_win.dll: 10.0.22621.1


**** External Plug-ins Information ****


 Bonjour service 3.1.0.1 (333.18) is currently running.


**** Device Connectivity Tests ****

iPodService 12.11.3.7 (x64) is currently running.

Apple Mobile Device Service 538.0.0.20 is currently running.

iTunesHelper 12.13.1.3 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.


Most Recent Devices Not Currently Connected:

iPod classic running firmware version 2.0.4

Serial Number:           8K118CZX9ZS


**** Device Sync Tests ****

No iPod,iPhone or iPad found.


 Any suggestions for what to try next?

Thank you.



Windows, Windows 10

Posted on Jan 21, 2024 4:30 AM

Reply

Similar questions

There are no replies.

iPod Classic not connecting to Windows 11 PC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.