Can't change my payment method

I can't update the payment method in Apple Pay. My card details haven't changed but they did decline once last month. Now it won't let me update the card details, delete the card, or add the card again. I don't want to add a different card because this is the one I use for my bills. The update card details page doesn't let me change any of the numbers or other details. If I try to remove it, I get the message that there are subscriptions attached, which I know, so I can't delete it. If I try to add it again, it says it's already added. It's a frustrating circle that is stopping me from downloading apps on my phone.


Please don't suggest any of the "help" answers because I've tried it all. What can I do to solve this issue?



iPhone 14

Posted on Jan 21, 2024 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2024 5:02 PM

Add a temporary (you can remove it later) payment method. Remove credit card in question from all Apple devices. Restart all devices. Add credit card back using a 4 digit number for expiration date year (MM/YYYY). Remove temporary payment method if desired. You should be good to go.

Similar questions

4 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't change my payment method

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.