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Unable to load iCloud mail

Are there any known incompatibilities with Apple products/Att&t wireless/infinity prepaid internet/and the iCloud mail? iPhone and IPad does the same thing… displays the above error message at “iCloud mail” screen. When I go to iCloud.com, sign in, it recognizes me and my account, my synced photos and everything is all there but when clicking on “mail” it says it is unable to load.



[Re-Titled by Moderator]


iPhone 15 Pro Max

Posted on Jan 21, 2024 5:38 PM

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Question marked as Top-ranking reply

Posted on Jan 27, 2024 1:26 PM

Went through quite a bit of troubleshooting with a Senior Advisor, and submitted multiple tickets to engineering. It seems like my @iCloud.com address has totally dropped off of my account/Apple ID as a whole.


Any incoming emails to the address are met with an immediate 550 5.2.1 user disabled; cannot receive new.


If anyone solves this, please share how!

51 replies

Unable to load iCloud mail

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