Can't Open TurboTax 2023 on macOS Sonoma 14.3 (latest version)

I have(had) the same issue; just tried it again, and, now it is working. Maybe something in the Cleveland water; my suggestion is to try again. Earlier, I had to force quit a number of times, which sends a report to Apple.

thanks for this community

Just updated to 14.3 on my external test drive (connected to my Mac Studio M1) and TT works fine. Always beachballs for a few seconds then launches as usual.

It worked smoothly after my Sonoma 14.3 update.

I hope your problem gets solved.

Taxes are stressful enough without these issues.

Almost sounds as though the file they gave you only works for Windows. I always try to install TT in January just in case there is an issue which gives me some time to fix as required.

I was literally about to download the same 2023 TurboTax after updating to Sonoma to my MacBook Pro this afternoon.

I'll wait to see what answers you receive before I go further.

Thank you for posting! Let's hope help is on the way!

Yes, I have the same problem. I have to reboot the computer to get it to open. I can't open both 2022 and 2023 at the same time. Someone indicated that the VPN might be the problem, so I turned mine off. Also, it might have to do with the internet verification. I haven't tried turning off my internet to see if that helps. This is really annoying. If they don't solve it this year, I will not be using TurboTax next year. It is way too flaky to be reliable if I have to go into it in the future.

I installed TurboTax 2023 on my MacBook Air M2. It works "sometimes". When it doesn't work, the RedCircle Check mark bounces a few times and then does nothing. Rebooting the MacBook does not help. Solution: reinstall the TurboTax from the Mac_TurboTax_+Download.dmg package. After installation TurboTax updates itself and then continues from the same tax file previously worked on. To be careful I copy my tax file ".23.tax2023" before reinstalling TurboTax. TurboTax eventually fails again and then I need to reinstall it again... I have not found a more permanent solution.

The TurboTax forums may have some solutions. For instance, see this:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/accounting-bookkeeping/turbotax-mac-open-installed/L1ayjUFwS_US_en_US?uid=lsplt1dk

Did nothing. Just inserted my Disc and loaded up the dmg file

can't open turbotax 2023 on macOS Sonoma V 14.1, also can't open in V13.0 Ventura, but manage get it to start on on older MBP, running Monterey.

My thinking is got something to do with M1 MBP, both my new ones are M1 A2442 build, any help?

I'm traveling, will check back later to see updates.... Hopefully...

I had the same problem. I tried to install it a couple of times. When launched the first time it runs in the background. I waited for about 3 minute and it popped up a message saying to update the software. Clicked OK and it downloaded the update and prompted me to install.

I have a Macbook purchased new in Feb, of 23. I did my taxes on this computer with them last year with no problem. Turbo Tax sent me the download for this year for Mac in the version of Turbo tax I use because I have rental income. I enter my user name, passcode and all of the other required information to download. The last box is telling them whether you have Windows or Mac. It WILL NOT let me click on Mac and keeps saying it is not compatible with Mac. I have been on phone twice for a total of 5 hours with turbotax and they don't know how to fix it!! I am beyond frustrated! I could do an extension, but if you think you may owe, you have to send a check for that amount. How would I know what I owe? I have always gotten a refund but I have a feeling this year is different based on everyone I have talked to.

To be careful I copy my tax file ".23.tax2023" before reinstalling TurboTax.

That is the most likely problem. If this is the actual name of your file…

.23.tax2023

…then it's why you're having so much trouble. Files or folders that begin with a period tells Unix to hide that item. It also makes it difficult for apps to handle them, if it can see them at all.

Remove the leading period.

Kubacat wrote:

I have a Macbook purchased new in Feb, of 23. I did my taxes on this computer with them last year with no problem. Turbo Tax sent me the download for this year for Mac in the version of Turbo tax I use because I have rental income. I enter my user name, passcode and all of the other required information to download. The last box is telling them whether you have Windows or Mac. It WILL NOT let me click on Mac and keeps saying it is not compatible with Mac. I have been on phone twice for a total of 5 hours with turbotax and they don't know how to fix it!! I am beyond frustrated! I could do an extension, but if you think you may owe, you have to send a check for that amount. How would I know what I owe? I have always gotten a refund but I have a feeling this year is different based on everyone I have talked to.

This is the highest version available for the Mac:

TURBOTAX DESKTOP ADVANTAGE HOME AND BUSINESS TAX YEAR 2023 MAC

DOWNLOAD

If instead you obtained TurboTax Business, that only runs on PCs.

I have the same problem. Running 14.4 on a mac mini M1.

TT launches, checks for updates, downloads and installs them if necessary, then I get the spinning beach ball of death. If I just wait, it usually finished in what seems like an endless amount of time, but is less than 60 seconds and will open the last tax return I worked on open a blank return. If I try to open a return before it finishes on it's own (File->open recents->[select a return]) I will end up having to force a quit.

I recommend launching TT and other than clicking OK when it asks if you want to install updates DO NOTHING until TT opens up a return. It doesn't always work, but it's the most likely way to get TT going.

I hope Intuit is listening and gets on this problem. It's really a pain in the neck and makes me think I should switch to different tax software.

PS what I described above is what it does most of the time. The behavior seems variable.