Can't Open TurboTax 2023 on macOS Sonoma 14.3 (latest version)

Hey Everyone,

I attempted to install TurboTax 2023 on my MacBook Pro OS Sonoma Version 14.3 with an M1 chip. When I go to open the app it bounces on the dock for 5-6 seconds, and then disappears. I spent over 2 hours on the phone with Intuit Customer Service troubleshooting and they could not help me resolve the problem. I spent close to another hour on the phone with Apple Customer Service who told me to contact the 3rd-party developer (i.e., Intuit). I have tried all of the recommendations on both the Apple Support and Intuit on forums, but no luck.

Has anyone with a 2020 (or newer) MacBook Pro been able to successfully install TurboTax 2023? I also tried uninstalling the 2023 version and reinstalled 2022 TurboTax, but it does not work either.

Any guidance is appreciated. Thanks!

Posted on Jan 22, 2024 2:18 PM

Top-ranking reply

charlesmg

Level 1

8 points

Posted on Feb 16, 2024 10:23 AM

I installed TurboTax 2023 on my MacBook Air M2. It works "sometimes". When it doesn't work, the RedCircle Check mark bounces a few times and then does nothing. Rebooting the MacBook does not help. Solution: reinstall the TurboTax from the Mac_TurboTax_+Download.dmg package. After installation TurboTax updates itself and then continues from the same tax file previously worked on. To be careful I copy my tax file ".23.tax2023" before reinstalling TurboTax. TurboTax eventually fails again and then I need to reinstall it again... I have not found a more permanent solution.

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20 replies

Jan 26, 2024 8:09 AM in response to Publiclibrarian

It worked smoothly after my Sonoma 14.3 update.

I hope your problem gets solved.

Taxes are stressful enough without these issues.

chy_app

Level 1

0 points

Jan 28, 2024 7:01 AM in response to tbirdvet

Did you do anything to install TTax on M1 ? like Security & privacy, full disk access, or anything like that?

Thanks

gary37

Level 1

4 points

Jan 28, 2024 7:28 AM in response to chy_app

Seems like it just takes awhile but now is opening.

it loaded the TT but took it’s time to load the saved tax return.

tbirdvet

Level 6

17,096 points

Jan 28, 2024 11:12 AM in response to chy_app

Did nothing. Just inserted my Disc and loaded up the dmg file

tbirdvet

Level 6

17,096 points

Apr 15, 2024 10:23 AM in response to Kubacat

Almost sounds as though the file they gave you only works for Windows. I always try to install TT in January just in case there is an issue which gives me some time to fix as required.

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Can't Open TurboTax 2023 on macOS Sonoma 14.3 (latest version)