Safari Update to 17.3 Fails With Error. macOS Ventura.

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D.I. Johnson Author

Level 7

24,041 points

Safari Update to 17.3 Fails With Error. macOS Ventura.

MacBook Air 15-inch M2 2023 running Ventura 13.6.3 AND 13.6.4

So, while running 13.6.3 I launched Software Update to install updates for Safari and macOS.

Safari failed to install immediately, though the download seemed to go just fine. This while still running 13.6.3

Ventura.

The update to Ventura 13.6.4 went off without a hitch, so I again tried the update for Safari.

The Safari update failed once more.

Next, I rebooted in Safe mode and tried the Safari update a third time. Still no joy.

Once more booted normally and one more attempt to install the Safari update still didn't work.

Each failure was accompanied by this error message:

I run no VPN, anti-virus or other such apps.

The machine otherwise seems to be running fine.

Has anyone got any suggestions for correcting this?

Thx.

MacBook Air 15″, macOS 13.6

Posted on Jan 22, 2024 8:08 PM

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Answer 1

Top-ranking reply

JJakucyk

Level 1

35 points

Jan 24, 2024 7:44 PM in response to Lukas

Interesting. I wonder if it's M2 specific since all the reports so far seem to be for M2 Macs. I have the same problem on my M2 Mac Studio, but it updated just fine on my M1 MacBook Pro. I also ran the update on a 2017 Intel iMac at work and had no problems there either. These are all running Ventura and the 13.6.4 update installed just fine, including the Safari Technology Preview 187 that was just released.

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Answer 2

PRP_53

Level 10

91,669 points

Jan 23, 2024 7:18 AM in response to D.I. Johnson

If I may.

As Apple has created this " semi crisis " and before it becomes a " Full Crisis "

Perhaps worth while passing along the baton to them and let Apple " Manage the Crisis " 😎 lol ?

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Answer 3

D.I. Johnson Author

Level 7

24,041 points

Jan 23, 2024 5:43 AM in response to sevys

Like you, I found a download source for the installer package and tried a manual update, but no joy here either.

This particular line in the Install log seems relevant, but I'm no coder so what do I know?

❝Failed to run script graftCryptex.sh at /Library/Apple/System/Library/InstallerSandboxes/.PKInstallSandboxManager-SystemSoftware/B3D5B954-830B-4331-8F8C-A1A23A46C866.activeSandbox/OpenPath.H5t716/Scripts/com.apple.pkg.Safari17.3VenturaAuto.XiZ2HB/postinstall line 45❞

After that the installer seems to wrap things up and throw the error message GUI.

I think I'll do an OS reinstall and see if that resolves the problem.

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Answer 4

D.I. Johnson Author

Level 7

24,041 points

Jan 24, 2024 7:00 AM in response to PRP_53

That's an interesting idea, but I wouldn't know how to give full disk access to a package file.

In any case, though, I assume Apple's installer already has full disk access by the nature of the tasks it is required to perform. To say nothing of the fact that the same installer does the OS updates, and that went off just fine.

Thanks for the idea, though I don't think I'll go down that rabbit hole after taking a quick look on the webz about it. 🙂

And still unable to complete this update today.

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Answer 5

PRP_53

Level 10

91,669 points

Jan 24, 2024 7:19 AM in response to Lukas

Yes, yes am very aware of this issue and thank you for bringing it up here

That specific issue seems to be still not acknowledged as exiting, from Apple

Perhaps this and that issues is under investigation ?

Though, traction usually requires a effort on the part of affected users before Apple will commence such things.

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Answer 6

D.I. Johnson Author

Level 7

24,041 points

Jan 24, 2024 7:23 AM in response to PRP_53

Regarding traction for this issue, I did ship feedback to Apple via this:

Product Feedback - Apple

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Answer 7

PRP_53

Level 10

91,669 points

Jan 23, 2024 2:39 AM in response to D.I. Johnson

Ouch

What follows is from an older question regarding Manually downloading an older Safari.pkg

The Contributor @Eau Rouge explains the details and perhaps some modifications to his method may allow you to do so for Safari 17.3 under Ventura ???

Any Credits, if successful belong to @ Eau Rouge

Where to download just the Safari dmg/pkg - Apple Community

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Answer 8

D.I. Johnson Author

Level 7

24,041 points

Jan 23, 2024 6:57 AM in response to D.I. Johnson

Update:

After reinstalling macOS 13.6.4 which includes Safari 16.6, I ran Software Update again.

Unfortunately I got the same update failure. 🙁

I guess I'm stuck w v16.6 until the next update or until I upgrade to Sonoma, whichever comes first.

I did also run an EtreCheck report, but I see no clear indication of conflicts here.

EC Report

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Answer 9

PRP_53

Level 10

91,669 points

Jan 24, 2024 7:43 AM in response to D.I. Johnson

Knew you would 😎

There are sometimes when speaking to Apple Directly is more effective, hopefully better 🤞

Nothing like a real person to move things along

Start now and open an Apple Support Ticket as they are PAID Apple Employees to deal will these types of issues .

Call 1 800 MyApple

Elsewhere

Contact Apple for support and service

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Answer 10

rsraby

Level 1

4 points

Jan 29, 2024 2:18 AM in response to MircoT65

Same issue here with M2 Studio, no problem with M1 MacBook :-(

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Answer 11

MircoT65

Level 1

4 points

Jan 29, 2024 11:55 PM in response to D.I. Johnson

it seems that apple has solved the problem: I tried this morning on MacStudio M2Max and this time safari 17.3 was installed correctly. I noticed the download was bigger..

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Answer 12

sevys

Level 1

4 points

Jan 23, 2024 3:13 AM in response to D.I. Johnson

I got the same error running Ventura on a 2023 Mac M2 Studio too. I tried the standalone install via a DMG but no luck. I will list the sites DMG site but I think I will be firing up terminal to check the install logs next.

[Edited by Moderator]

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Answer 13

D.I. Johnson Author

Level 7

24,041 points

Jan 23, 2024 5:33 AM in response to PRP_53

Hey, PRP_53, thanks for this.

Though the thread you linked didn't provide a solution, it did prompt some exploration on my part. From my install log I found the location where Software Update was downloading the update from, and with that info was able to download the standalone Safari17.3VenturaAuto.pkg myself. Unfortunately, running the installer manually resulted in the same failure and error message.

The log shows the installer progress and apparently the fail point, too.

I think there's little I can do until this scripting error maybe gets more traction and Apple revises the update package, but I'm not holding my breath.

I could reinstall macOS and try again, and maybe I will do that. But this is just a Safari update and as far as I can tell, Safari isn't broken.

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Answer 14

PRP_53

Level 10

91,669 points

Jan 24, 2024 7:08 AM in response to D.I. Johnson

Welcome

Unfortunately the source never offers any insights on the How to give Full Disk Access

To be honest that never crossed my mind.

Luck for me you were on the ball sort of speak

Looking around, as I am sure you and others have, not seeing too much traction on this issue in Safari or Monterey / Ventura Forums - Yet

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Answer 15

Lukas

Level 3

780 points

Jan 24, 2024 7:12 AM in response to PRP_53

PRP_53 wrote:

not seeing too much traction on this issue in Safari or Monterey / Ventura Forums - Yet

Possibly because so many Monterey/Ventura users were affected by the recent "forced upgrade" bug…? ;)

https://tidbits.com/2024/01/22/ventura-and-monterey-users-beware-unwanted-sonoma-upgrades

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Safari Update to 17.3 Fails With Error. macOS Ventura.

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