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Managed iPhones having Calls Delayed / Freezing after iOS 17.2 and continuing after 17.3. Specific configuration policy conflicting with large contact lists

This issue did not occur until we mandated our workforce update to 17.2 to be compliant. Once users who had large contact lists updated, they started to experience delayed / freezing calls.


We utilize Microsoft Intune as our MDM, but I have to assume this is hitting other platforms as well since this is a policy that the management profile portion of the software either has toggled on or off. The policy triggering this issue, if enabled is "Block viewing corporate documents in unmanaged apps".


I've linked a dummy google account with an imported contact list of 16k contacts (yes somehow we have a handful of folks who have this) and the issue replicates with this policy enabled.


With a mirrored configuration profile, minus this setting enabled, calls flow as they should. Even with the large contact list.


I have no clue if this is right place for this, but the issue still persists after updating my device to 17.3. We have an exemption group created for the affected users, essentially removing the conflicting policy, but this is not a permanent solution as there are security concerns associated with this.

iPhone 12, iOS 17

Posted on Jan 23, 2024 10:02 AM

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Posted on Jan 25, 2024 7:44 AM

https://techcommunity.microsoft.com/t5/intune-customer-success/known-issue-voice-calling-on-apple-devices-running-ios-ipados-17/ba-p/4033921


FYI - Here is another thread ive found on what appears to be this issue on microsoft tech community support.

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Managed iPhones having Calls Delayed / Freezing after iOS 17.2 and continuing after 17.3. Specific configuration policy conflicting with large contact lists

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