14.3 Mail.app - Corrupted/Garbled Text When Composing Messages

After updating to 14.3, I've noticed Mail.app messages (replies or new) will begin garbling and corrupting text display while you're writing (similar to writing in this field here). Usually when you've written a few paragraphs, the prior (or even current) text will garble with previous content, moving it around, erasing some, or even overlaying it with a previous paragraph.


Importantly, the text itself is not changed, as can be seen if you just ignore it and keep typing. However, if you stop and try to select the text, it cannot be grabbed, since it's not really there. It is a visual corruption only, but when you don't know what you have written, it's hard to confirm what's, well, written.


I've restarted, as well as reinstalled the OS with no change.


This is while Mail is in fullscreen and the message is using split-screen.


There clearly seems to be a text display bug (graphics or WebKit perhaps), but I'm trying to determine if it's just me or others are noticing it as well. I will also file a bug (Feedback Assistant) on the issue.

MacBook Air 13″

Posted on Jan 23, 2024 10:08 AM

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Posted on Feb 10, 2024 4:22 AM

Upgrade to MacOS 14.3.1.


It should fix the problem, which was in WebKit. The software update explicitly says it is a fix to this erratic display problem when editing. In addition to Apple Mail, this was occurring in other apps that use WebKit.


It's a bit scary to see something like this with a brand new computer, and wonder if something is wrong with the new M3 Pro Apple Silicon hardware. I certainly did, until I saw in this forum that it was happening to many different computers, including ones with Intel processors.


This display issue when editing is a documented software bug that 14.3.1 should fix.

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140 replies

Feb 6, 2024 2:01 PM in response to My_Monster_G5

Guys, for what's it worth spent a week with Apple on this and the community figured it out before them (lost a week of my time). Two thoughts, I did turn off the Auto suggest in Keyboard (and does help a bit, does it get rid of it, it does not, but it kicks in a bit later in the text.


Next Hack, I compose my emails in Text Edit and then copy and paste since as you guys know once it gets garbled you are clicking in and out of the mail app to get it to correct and that is both annoying and time consuming, so writing in text edit does at least solve that. Don't waste your time on new user, plist any of that stuff, nothing helped. I am sure they will have a fix at some point. I have two other Mac minis with 14.2 as well so that does save me a bit. At least we know we are all not crazy :)

Feb 8, 2024 11:35 AM in response to umparrothead

APPLE HAS THE UPDATE!



FYI: After support escalating my issue to lead, who then took system logs and screen record of the problem and escalated to engineering -- that support lead called 3 days ago and asked for a more detailed system log. 3 days later we have the update.


This is why I suggested everyone do what I did. Once engineering gets enough validated evidence of the issue, especially a simple one like this, there aren't any good reasons left to not fix it.


I'm also guessing Tim Cook's staff had some WTF moments with this issue and it got escalated very quickly.

Jan 24, 2024 2:15 PM in response to umparrothead

M2 Pro Mac Mini. Sonoma 14.3. Creating a new message in a window of its own. Not full screen. The text is getting cut, copied, and duplicated in very frustrating ways. Part of the text will disappear, part of it will be duplicated where your cursor is, and repeated Undo is the only way to get the disappeared part back, even though you also end up losing some of your last typing.


I am also seeing this on an M2 iPad Pro using Logitech Folio keyboard under iPad OS 17.3.

Jan 31, 2024 4:20 AM in response to umparrothead

Same problem since updating to 14.3 on M2 MacBook Air. Hitting carriage return causes the display to corrupt. It generally updates the display I type something else, but only after a delay which scrambles the rest of the text.


Unfortunately, switching off predictive text, mentioned bye others, did not solve the problem for me. Also wondered if it was related to Display settings for text size, but apparently not.


First noted the problem in Apple Mail but extends to Scrivener, a word processing app which uses macos's native text tools. The problem does not seem to arise with Microsoft Word, for example. Also, I'm using Arc (Chrome-based browser) to write this, and no problem.


The issue is causing havoc for me. Really hope Apple escalates it.

Feb 5, 2024 9:58 AM in response to klemens259

Turning off / on inline predictions won't change anything. The problem seems related with text rendering / formatting as paragraphs are typed. If it's a one-liner type of response (being typed), probably no issues. When the text wraps a paragraph, that's usually the first thing to trigger it. Whether it's a new email vs replying to email (with text below the reply from the previous email exchanges) factors into the calculus somehow too.


Last week I said I was seeing it in Mail. Over the weekend, had the same issues in Safari when typing exchanges in user forums. Others have reported the same (in this post), so just adding my name to the list so to speak.

Feb 8, 2024 10:24 AM in response to ahw-apple


Some emails I receive on this post do not appear here, or like another poster, stated, I don't see it (they are all mangled). This was the most hopeful post I received yesterday, and I appreciated it. Google the below; maybe a link is not allowed here. Thanks, apmeyer, for the hopeful news!


apmeyer has posted in the Other Apple Applications and Services community. 


"Sounds like a fix is on the way. Can't come soon enough.

macOS 14.3 Sonoma Text Display Bug to Be Fixed Soon"


Jan 26, 2024 10:39 AM in response to adk-46

P.S. I've found that (on my iMac which is what I tried this on) *sometimes* when this happens in the mail composition window, I can by clicking (not in any random window, but rather) in the Apple Mail Viewer window (the main window of Apple Mail) and then clicking back in the composition window, cause the misrendering to go back to being a good rendering when the second click returns the focus to the composition window. Sometimes when that doesn't work, clicking back and forth between the two windows a few times fixes things. And sometimes it does not no matter how many times I try that. (The rich/plain text approach mentioned in this thread didn't work for me. And I suppose what I just suggested may not work for others... or for me the next times I try it. ;-})

Jan 30, 2024 3:39 AM in response to umparrothead

On my Mac mini M1 I've seen this – infrequently – in Mail.app and Safari (when composing a long forum post). I don't use Notes, and I haven't seen it in any third-party app that presumably doesn't use Webkit. I'm sure the issue has appeared with macOS 14.3.


I haven't so far seen it on my 2015 Intel MacBook Pro. This is happily running 14.3, but with OpenCore Legacy Patcher, which I'm guessing adds an extra layer to the rendering process.

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14.3 Mail.app - Corrupted/Garbled Text When Composing Messages

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