14.3 Mail.app - Corrupted/Garbled Text When Composing Messages

After updating to 14.3, I've noticed Mail.app messages (replies or new) will begin garbling and corrupting text display while you're writing (similar to writing in this field here). Usually when you've written a few paragraphs, the prior (or even current) text will garble with previous content, moving it around, erasing some, or even overlaying it with a previous paragraph.


Importantly, the text itself is not changed, as can be seen if you just ignore it and keep typing. However, if you stop and try to select the text, it cannot be grabbed, since it's not really there. It is a visual corruption only, but when you don't know what you have written, it's hard to confirm what's, well, written.


I've restarted, as well as reinstalled the OS with no change.


This is while Mail is in fullscreen and the message is using split-screen.


There clearly seems to be a text display bug (graphics or WebKit perhaps), but I'm trying to determine if it's just me or others are noticing it as well. I will also file a bug (Feedback Assistant) on the issue.

MacBook Air 13″

Posted on Jan 23, 2024 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2024 4:22 AM

Upgrade to MacOS 14.3.1.


It should fix the problem, which was in WebKit. The software update explicitly says it is a fix to this erratic display problem when editing. In addition to Apple Mail, this was occurring in other apps that use WebKit.


It's a bit scary to see something like this with a brand new computer, and wonder if something is wrong with the new M3 Pro Apple Silicon hardware. I certainly did, until I saw in this forum that it was happening to many different computers, including ones with Intel processors.


This display issue when editing is a documented software bug that 14.3.1 should fix.

Similar questions

140 replies

Jan 30, 2024 12:53 PM in response to umparrothead

So, are you confirming that when Apple does a screen share, they actually see the bad text rendering?


I have reported the bug, but I will not call support and go through the agony of doing an OS re-install. I went through that 2 months ago when Apple confirmed some illusive bug that caused disk usage indexing to be corrupted. The process of doing a fresh install took 20 hours total by the time I reinstalled my apps, Parallels, made all the UI setting changes to my preferences, set up 10 email accounts again, got Time Machine setup up again, etc. My build log is here if anyone is interested. I AM NOT going through this again - I will just wait for Apple to issue an update and continue composing my lengthy emails in Word. This is really insane - I can't imagine that Apple employees aren't seeing this on their own systems.

Feb 1, 2024 12:28 PM in response to umparrothead

I have posted a couple of times about this garbled text issue already. But I started seeing another 14.3 email anonymity today and wondered if anyone else has seen this. It has to do with adding signatures to emails. What I am now seeing is that after composing an email and then switching the outgoing account from account A to account B, and account B has a signature associated with it, the Mail app will place the signature in a random place within the text of the email message. This seems to only be the case if the email message also has a web link as part of the text. Anyone else seeing this?

Feb 2, 2024 7:09 AM in response to Eric Lane

Thank you for taking the time to do that Eric Lane. I remember having an issue a year ago where it was escalated and a higher up person was assigned to my case and I was even given a contact email and phone number they would be in touch in 24 hours. I was surprised by the attention given to me. I ended up figuring the problem out myself but the info was forwarded to engineering also.


It caused me a lot of time but also the person at apple helping me for which I was grateful since they still helped me out a lot. Sad seems like we will have to wait until the next macOS update to see a fix for this. I don't see a fix or it mentioned in the 14.4 beta in the feedback app. Glad I don't write longer emails much these days which is when it mostly happens. When I said I use a 2018 Mac mini don't know if people realized that is an Intel Mac.

Feb 7, 2024 1:12 AM in response to umparrothead

Just had this issue also occur with a long text I was writing in iMessage on Mac where all of a sudden the beginning parts became garbled and wrote over the original text. Except unlike the email, when I tried to revive the original message it instead replaced with the garbled text, and now I can't see the full original message I was composing. Can't even Cmd Z either. Not good.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

14.3 Mail.app - Corrupted/Garbled Text When Composing Messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.