Apple Music doesn't work after Sonoma 14.3 update

MBP 2021. Since updating to 14.3 last night, Music will not play any tracks from my library. If I try to play from an album, nothing happens at all. If I try to play from a playlist, I get the beachball and have to force quit. I'm a music teacher and use these playlists every day, please advise!

MacBook Pro 15″, macOS 11.6

Posted on Jan 23, 2024 12:09 PM

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Posted on Jan 24, 2024 9:47 PM

I think I got it. I imported, signed out, and signed in. Nothing worked. I went to settings > Privacy and security > Media & Apple Music. In there, I added Apple Music. Afterwards, I synced my Library and everything is working the way it was before the update.

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69 replies

Feb 9, 2024 3:27 AM in response to iancjazz

Unfortunately this didn't work for me. The only thing that has worked for me is to "Right-click on the track you want to play, select Display in Finder. When the track is displayed in Finder, double-click it".


This makes the file play presumably by reinforcing the link but it will need to be done for every music file and there are thousands. Anyone know how to do this in bulk?

Feb 20, 2024 6:30 PM in response to iancjazz

I wish I had found this thread earlier. Somehow I got it working again, but my problem was:


Downloaded HLS Media files would not play. It would STREAM totally fine, but the moment I downloaded the lossless file, it would play for 0.1 sec and then not respond. I'm coming from an older 2015 iMac, and I've been moving stuff manually to a Mac Studio M2 Max.


Long story short, I didn't know what to do, so I... deleted the whole Apple Music folder. I thought, what's the harm, since everything can be re-downloaded anyway. But I forgot I had some older files that aren't part of the subscription service, and I don't know where the CD's or original files are. Thank goodness I'm an iTunes Match subscriber, so technically I can just re-download everything.


Still, it was really weird that the only files that would not play, were the ones that were previously downloaded locally. I wish I'd known about the security setting and adding Apple Music to it, maybe that would've fixed it.

Jan 28, 2024 6:57 AM in response to FatCol

I also went to Music>>Settings>>Files, and saw the location in the window. Then I, possibly stupidly, hit "reset". Music app still didn't work. I again went to Music>>Settings>>Files , dropped down to my music media folder, created a new untitled folder, dragged the media folder there, and then back to its original location. Music app is still not responding, playing one song only. I'm unable to select any other songs. I have mostly my own recordings, the only purchase was a U2 album.

It either gets stuck on a U2 song or a single song that I recorded.

I have no idea what to do. I do have AppleCare, and I'll probably have to call them, but I would prefer to fix it myself as a learning experience.

Any help would be appreciated.

Jan 23, 2024 6:42 PM in response to Tim Barron

I tried Tim Barron's solution and it worked as well for me. It is still not 100% clear to me what Music did to my library. My library is backed-up on OneDrive, and according to the log the music files were reshuffled. I feel like the changes from the Sonoma 14.3 update broke the library, and re-importing it "relinked" the files...

Anyway, that was a very good catch, thanks!

Feb 27, 2024 9:14 AM in response to iancjazz

I can't load the apple music app because my company has my computer locked down so I can't login to apple.


However, I've been using music.apple.com in my browser to get around it without any issues, but with the Sonoma upgrade, I can no longer even sign in to music.apple.com. I've tried both with password and passkey on both Chrome & Edge.


It doesn't give me any errors, I just remain signed out of apple music. There's a red bar across the bottom of the page encouraging me to "Try it now," but when I click the button, it says I'm already a subscriber.


Any recommendations for browser-based playback?


Apr 8, 2024 7:36 AM in response to iancjazz

Of all the solutions I've read here, the only one that seems to work so far is to open a song in finder and then double-click. I have thousands of songs - this will take forever. There must be another way!!!! Thanks Apple for nothing!!!!! If anyone has a suggestion I would be very grateful. My itunes app is on my Mac Desktop, and I'm now on Sonoma 14.4.1. Please bear in mind I am not a tech-minded person or good at IT jargon. I also keep getting error message -54 whatever that may be, something to do with the music library it appears.

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Apple Music doesn't work after Sonoma 14.3 update

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