Safari on iPad hangs when using external keyboard (iOS 17.3)

My iPad Pro M1 12.9’ with Magic Keyboard have issues with safari, telegram, messenger freezing after updated iOS 17.3.

Thanks so much for alerting them. As you know, this is a major problem for those of us who are committed to Apple’s vision for the iPad as a reasonable laptop replacement.

As it stands, I’ve reluctantly gone back to using my venerable MacBook Pro until Apple acknowledges and fixes the problem. I hope this occurs very soon, as I didn’t invest in an M1 iPad Pro to watch Netflix!

This is getting incredibly infuriating, this issue has rendered the keyboard useless and dramatically increase my workload. I am constantly having to restart the iPad or take it out of the keyboard and having to type with the screen keyboard instead.

This is sold as a professional device, but I’m seeing an amateur response.

I updated to iPadOS version 17.3.1, and the situation still does not improve on Apple Note and AppStore, the application freeze still occurs when I use an external keyboard connected to the iPad. But it seems that on Safari there is no more application freezing, I'm not sure about this, still need to check further

The log indicates an uncaught exception led to the abort() call, signaling that the application encountered an error condition it didn’t handle gracefully. This often happens when there’s a logic error in the code, such as accessing an array index out of bounds, failing to handle null or invalid data correctly, or similar issues that weren’t anticipated or tested for thoroughly.

In the context of external accessory management by the accessoryd daemon, such an uncaught exception could arise from unexpected states or data from accessories, or perhaps a mishandling of sessions (opening, closing, data transfer, etc.). It underscores the importance of robust error handling and testing, especially for system processes that interact with a wide range of external devices and data formats.

For a process as critical as accessoryd, which handles communication between the iOS device and connected hardware accessories, ensuring comprehensive error handling and testing for edge cases is crucial to maintain system stability and prevent crashes that could impact user experience or device functionality.

- Bug Type: The crash is classified as a `bug_type` "309", typically indicating an uncaught exception.

- Exception Type: The crash was due to an `EXC_CRASH (SIGABRT)`, meaning the process terminated itself because of an uncaught exception.

- Crash Reason: The crash was triggered by an `abort()` call, which is often caused by an unhandled exception or assertion failure within the application.

hey braeburn8 and others

I had posted the log results in an other reply, at this point and based on the results of the logs we will have to wait on an update as it is a coding issue, someone here already posted that he got the new version that seemed to resolve the issue however is not accessible for download yet. It is frustrating on so many levels but at this point it appears we have to wait and till then when ever they decide to let us update we have to deal with really expensive hardware that is more or less paperweight.

my problem is so bad that it even accumulates that the entire iPad reboots on his own …… anyway let us hope that they see some urgency behind fixing this issue

Same. I’ve tried all the “fixes” (cleared cache, restarted, forced restart, cleared website data). My iPhone Safari works and the iPad Safari works when not attached to the Apple keyboard. This has been extremely frustrating. iOS 17.3.1 did NOT fix it!

I spoke to Apple a few days ago. At the time they seemed relatively unaware of the issue. They probably know now though.

The next release public b3ta solved it for me. Apologies for the code but for some reason Apple won’t let you talk about that on here.

It appears that 17.4 has eliminated the problem (for me, anyway), although I did not see anything in the release notes that acknowledge the problem.

Same problem here, iPad Air 2 with Apple keyboard. Safari and Opera browsers freeze regularly after 17.3 update; I have also had freezing problems with App Store and some other apps. The Chrome browser, however, seems to work pretty well in my case, Probelsm go away if the iPad is detached from the keyboard.

I am beginning to think that it is some type of conflict involving bluetooth connection. My keyboard (an inexpensive Arteck keyboard) has the issue…. it is the only BT connection I have… so disconnecting the keyboard (or turning off BT) “solves” the problem, in the sense that the freezes stop… although I am absolutely pathetic and lost using the on-screen keyboard, so it is annoying as ****! I do wonder if connecting a different type of BT device other than a keyboard would generate the same problem/conflict…. may try to find something to test out that theory….

The only problem with that hypothesis, Mike, is that this problem is also affecting those of us who are using Magic Keyboards, which don’t use Bluetooth to connect. But it’s great that this community has done a lot of testing with so many keyboards. All this valuable feedback will hopefully help Apple’s software engineers generate a solution sooner.

Made contact with Apple Support in desperation today and went through the usual diagnostics including uploading hardware analysis data to the technician and unsurprisingly nothing wrong with the hardware. Only remedy suggested was (1) wait for the next update in the ‘hope’ it’s solved (2) or wipe and restore the device which is a major hassle.

[Edited by Moderator]

Regrettably my iPad has reverted to freezing using iPadOS 17.3.1, as with iPadOS 17.3.

For me the brief glimmer of normal working lasted a few hours.

Returned to a near useless internet browser experience on my iPadPro.