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Safari on iPad hangs when using external keyboard (iOS 17.3)

I am encountering a very odd problem with my iPad Air 4 since applying the iOS 17.3 update. When I try to load a new web page on Safari it will get stuck on loading and then completely freeze. No buttons nor the address bar are accessible. I have to close Safari manually by swiping up, and doing it twice or three times.


The strange thing is this only happens when I have an external keyboard connected - both a Logitech K380 Bluetooth keyboard, and a Logitech Folio Touch keyboard case.


It also happens with Firefox and Firefox Focus web browsers. All other apps (e.g. Office 365 apps) all work fine with the external keyboards.


Safari works without any problems using the on-screen soft keyboard.


This never happened prior to iOS 17.3.


I’m curious whether anyone else has encountered this problem as well since the update. Would like to know if the problem is at Apple’s or Logitech’s end, and if there’s a solution.

iPad Air (4th generation)

Posted on Jan 23, 2024 10:39 PM

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Posted on Jan 24, 2024 6:13 AM

Same issue here but with the expensive Apple Smart Keyboard and iPad Pro 11”. Definitely an iPad OS 17.3 issue.

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54 replies

Jan 24, 2024 3:36 PM in response to nedsmelly73

I too am having issues since upgrading to 17.3. In addition to Safari freezing, I am getting multiple other apps freezing as well - Outlook, some Microsoft Office apps, ESPN app, several game apps. It is happening fairly consistently and there is no way to ‘unfreeze’ other than closing the app (slide up from bottom) and then removing the app from open app list. For Safari… you can even stop the loading process… it is just completely frozen. I am on an iPad Pro 11” (2023), and it has essentially made the iPad unusable. I upgraded my iPhone (13P) and so far no issues with it.

Jan 26, 2024 7:02 AM in response to nedsmelly73

I have a 512gb M1 11” iPad Pro paired with an Apple Magic Keyboard, which were working beautifully until I updated to iPadOS 17.3. Since then, I’ve experienced multiple freezes/loading hangups, especially when attempting to use Safari. I tried restarting the device and even powered down and restarted my router, but to no avail. Had to disconnect the keyboard just to submit this. Until you fix this, my home office workflow is toast.


This is a TERRIBLE update, Apple. Based on the numerous comments I’m reading here, you know that already. Please fix this at once. Thanks!





Jan 26, 2024 5:57 PM in response to nedsmelly73

OP here. FYI I tried plugging in a Lenovo wired USB office keyboard directly into the iPad’s USB-C connector via an Apple USB-A to USB-C converter. This replicates the problem with Safari. I have also tried two other USB keyboards (a Logitech K600 and Microsoft Media Keyboard via their respective USB wireless dongles), and exactly the same problem too.


My wild guess is a hardware driver conflict at OS level - something that is bypassed by the soft keyboard. Seems like there’s not much we can do except wait for Apple to issue a patch. I’m open to suggestions on how to submit a formal bug report to Apple beyond this community support forum (no idea whether Apple actually monitors this).

Jan 28, 2024 5:06 PM in response to nedsmelly73

A solution for the adventurous: I have managed to roll back the iPad OS to 17.2 by downloading a verified IPSW restore image and restoring the device using iTunes. This will rectify the keyboard problem.


Keep in mind that verified IPSW rollbacks tend to stop working after an unspecified period of time, so do this sooner rather than later if you're brave enough.


I will not provide any hotlinks to this method as it is at your own risk. It will also wipe everything off your iPad, so make sure you back everything up beforehand.

Jan 30, 2024 8:24 AM in response to nedsmelly73

I have the same issue however now it is starting to expand to other APP then web browsers. I had this freezing up on me also with Maps, no big deal as anyone does disconnect from the Keyboard restart Maps after closing and put in the address again.


however what just really got me is I spend about 1 h composing an email attaching documents etc. to experience the same issue with the APP Microsoft Outlook. This is now disturbing as it impacts also not only APPs that we use for “fun” it starts to effect our productivity APPs.


Could someone who has insides “Apple internal” please comment here 1. Acknowledging the problem and 2. When are you guys expected to fix this issue. PLEASE

Feb 1, 2024 9:30 PM in response to nedsmelly73

Same problem here with my iPad 7 since iOS 17.3 update. Apple tech support had me do a network settings reset, to no avail, followed by factory reset, but still the problem persists. I have never had this problem before with any Bluetooth keyboard. Affected apps are: Safari, Apple App Store, Duolingo. They all freeze up when Bluetooth keyboard is connected; I have tried Apple Magic Keyboard, Logitech, two different Arteck models, and another generic one from Amazon.

Safari on iPad hangs when using external keyboard (iOS 17.3)

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